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31 results found

  1. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  2. Seperation of knowledge base for department

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert shared this idea  · 

  3. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  4. Windows update roll back

    119 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Kelley Robert supported this idea  · 

  5. Change management

    158 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  6. Live screenshot of device to see user activity

    404 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kelley Robert supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    324 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  8. Dark Mode

    262 votes

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    5 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kelley Robert supported this idea  · 

  9. Email technician when they have been @ tagged on an internal note of a ticket

    309 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  10. Hardware inventory

    625 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Kelley Robert supported this idea  · 

  11. White label mobile app for your customers

    384 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  12. Warranty Information Collection

    506 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kelley Robert supported this idea  · 

  13. Mobile App Improvements

    723 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Kelley Robert supported this idea  · 

  14. Integration with Direct messages systems

    836 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Kelley Robert supported this idea  · 

  15. Employee Onboarding/Offboarding Feature

    856 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  16. Network Discovery: Security Audit

    963 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Kelley Robert supported this idea  · 

  17. Atera Dark Mode

    1,732 votes

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    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kelley Robert supported this idea  · 

  18. Documentation Management

    1,241 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  19. Office 365 Integration

    1,560 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  20. Mobile Device Management

    2,277 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Kelley Robert supported this idea  · 
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