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27 results found

  1. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    14 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  2. Seperation of knowledge base for department

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert shared this idea  · 

  3. Meraki integration

    100 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  4. Change management

    165 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  5. Live screenshot of device to see user activity

    438 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Kelley Robert supported this idea  · 

  6. Allow for customization of columns on ticketing screen

    356 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  7. Dark Mode

    1,931 votes

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    124 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Kelley Robert supported this idea  · 

  8. Email technician when they have been @ tagged on an internal note of a ticket

    333 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  9. White label mobile app for your customers

    393 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  10. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    819 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Kelley Robert supported this idea  · 

  11. Mobile App Improvements

    753 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Kelley Robert supported this idea  · 

  12. Integration with Direct messages systems

    854 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  13. Employee Onboarding/Offboarding Feature

    882 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  14. Network Discovery: Security Audit

    977 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Kelley Robert supported this idea  · 

  15. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  16. Office 365 Integration

    1,592 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  17. Mobile Device Management

    2,313 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Kelley Robert supported this idea  · 

  18. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Kelley Robert supported this idea  · 

  19. Update Chocolatey Script to a newer version

    220 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  20. Password protect the Atera agent from end-user uninstalls

    1,629 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Kelley Robert supported this idea  · 
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