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31 results found

  1. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  2. Seperation of knowledge base for department

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert shared this idea  · 

  3. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  4. Windows update roll back

    123 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Kelley Robert supported this idea  · 

  5. Change management

    159 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  6. Live screenshot of device to see user activity

    409 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kelley Robert supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    330 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  8. Dark Mode

    268 votes

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    5 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kelley Robert supported this idea  · 

  9. Email technician when they have been @ tagged on an internal note of a ticket

    312 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kelley Robert supported this idea  · 

  10. Hardware inventory

    630 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Kelley Robert supported this idea  · 

  11. White label mobile app for your customers

    384 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Kelley Robert supported this idea  · 

  12. Warranty Information Collection

    511 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kelley Robert supported this idea  · 

  13. Mobile App Improvements

    728 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Kelley Robert supported this idea  · 

  14. Integration with Direct messages systems

    838 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Kelley Robert supported this idea  · 

  15. Employee Onboarding/Offboarding Feature

    861 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  16. Network Discovery: Security Audit

    964 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Kelley Robert supported this idea  · 

  17. Atera Dark Mode

    1,738 votes

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    Under Review  ·  102 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kelley Robert supported this idea  · 

  18. Documentation Management

    1,245 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Kelley Robert supported this idea  · 

  19. Office 365 Integration

    1,564 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kelley Robert supported this idea  · 

  20. Mobile Device Management

    2,282 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Kelley Robert supported this idea  · 
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