Settings and activity

69 results found

1. Automatically close Alert tickets when resolved

   218 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

2. Improve adding Manual Time Entries

   228 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

3. Ticket Checklist

   323 votes

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   23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Brad A supported this idea  ·  May 27, 2022

4. Ability to select Source = API for ticket automations

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A shared this idea  ·  May 27, 2022

5. Show Idle Devices

   56 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

6. Include network mapping

   110 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

7. Add ability to remove technicians

   130 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

8. Attendance System for remote workers

   80 votes

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   2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

9. Merge Agents

   172 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

10. White label agent name

    165 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

11. Assign multiple technicians to a ticket

    417 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brad A supported this idea  ·  Nov 1, 2021

12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    822 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

13. Password protect the Atera agent from end-user uninstalls

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    1,649 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

14. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

15. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

16. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

17. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

18. Ability to deploy Helpdesk agent with specific parameter.

    10 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

19. "Work from Home" Simultaneous Dual-Monitor Support

    237 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  ·  Sep 6, 2021

20. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021