Settings and activity

74 results found

1. Attach attachments by dragging and dropping

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

2. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

3. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

4. Automatically close tickets upon resolved alerts

   82 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

5. "Warning" when resolving a ticket without adding time entry

   138 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

6. Ticket Checklist

   303 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Brad A supported this idea  ·  May 27, 2022

7. Ability to select Source = API for ticket automations

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A shared this idea  ·  May 27, 2022

8. Show Idle Devices

   55 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

9. Include network mapping

   109 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

10. Add ability to remove technicians

    129 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

11. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

12. Merge Agents

    168 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

13. White label agent name

    163 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

14. Assign multiple technicians to a ticket

    405 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

15. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

16. Password protect the Atera agent from end-user uninstalls

    1,613 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  ·  Nov 1, 2021

17. Alert Tickets

    36 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

18. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

19. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

20. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021