Settings and activity

74 results found

1. Attach attachments by dragging and dropping

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

2. Print a Ticket

   126 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

3. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

4. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

5. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

6. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

7. Ability to select Source = API for ticket automations

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A shared this idea  ·  May 27, 2022

8. Show Idle Devices

   54 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

9. Include network mapping

   108 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

10. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

11. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

12. Merge Agents

    166 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

13. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

14. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

15. Warranty Information Collection

    518 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

16. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  ·  Nov 1, 2021

17. Alert Tickets

    33 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

18. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

19. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

20. Allow for customization of columns on ticketing screen

    341 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021