Settings and activity

71 results found

1. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

2. Automatically close Alert tickets when resolved

   211 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

3. Improve adding Manual Time Entries

   225 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  May 27, 2022

4. Ticket Checklist

   317 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Brad A supported this idea  ·  May 27, 2022

5. Ability to select Source = API for ticket automations

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A shared this idea  ·  May 27, 2022

6. Show Idle Devices

   55 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

7. Include network mapping

   110 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

8. Add ability to remove technicians

   130 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

9. Attendance System for remote workers

   80 votes

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   2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Nov 1, 2021

10. Merge Agents

    172 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

11. White label agent name

    165 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

12. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brad A supported this idea  ·  Nov 1, 2021

13. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    815 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Nov 1, 2021

14. Password protect the Atera agent from end-user uninstalls

    1,626 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  ·  Nov 1, 2021

15. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

16. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

17. Allow for customization of columns on ticketing screen

    355 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

18. Project Ticket

    247 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

19. Ability to deploy Helpdesk agent with specific parameter.

    10 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Brad A supported this idea  ·  Sep 6, 2021

20. "Work from Home" Simultaneous Dual-Monitor Support

    236 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  ·  Sep 6, 2021