- or
No existing idea results
- ~ No ideas found ~
5049 results found
-
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Custom Alert Settings for each eMail Address
When setting up alerts for a customer, I can select the Alert Type (Send On Warning, Critical, Resolved) and a time window, but these settings are applied to all email addresses. I need the ability to send only critical alerts to one address, all alerts to another, and the ability to select the time window for each email address.
1 vote -
Mails to ticket should not be automatically sent to customer
if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....
this is very bad ... and should be possible to turn off
2 votes -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
3 votes -
time
Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.
3 votes -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote -
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access"
ability to manage device folders, and add SNMP-type devices for a technician managing a single customer, without having "full admin access" privileges, thus not giving him the ability to manage roles and users
1 vote -
Windows serial key
The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
Even just the last 5 digits would be useful.2 votes -
Multiple Addresses For One Customer
We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.
As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so we can't even copy and paste it.
We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.
As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so…
14 votes -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
3 votes -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Patch management
I would love a button - connect - in the devices under patch management.
Often I would like to know if the PC/Device is free to reboot and a quickview, without loosing the client by clicking would be great.2 votes -
Pictures of Contacts for Customers
It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.
1 vote -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote -
Add a billing account for invoicing that syncs with Quickbooks as it is different than the Atera primary contact.
Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...
7 votes -
Customer / User Import process needs dramatic improvement
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one location for your agency, in our case we are a CITY so we have over 19 locations) it will error out with a header error (also misleading). It errors since it can ONLY accept one location at a time. I would suggest Atera removes this field from the tempate and simply has a pull down menu inside the import process window that allows you to select the site/customer so it clearly corrals the thought here that you can only import one site/customer at a time.
For whatever reason the import process has omitted several critical fields that are in the user table. For example "Department". You cannot import this field. This is critical for many organizations when it comes to accurate reporting, All other fields are importable? Yet this one was simply omitted. What is odd is any custom fields CAN be imported? just this one built in field is somehow omitted.
I would strongly reconsider AD/LDAP synchronization - Not every agency can afford $4-6 a month for Azure. Those of us that run non-profits, or IT outsourcing would rather capture that revenue for ourselves. Many agencies are trying to get away from the forever growing costs of subscription services and want to run open source AD alternatives. In addition larger agencies want to do the same with larger cloud identity validation and authentication services. Sticking to just AD Azure limits Atera to large organizations that have drank the Microsoft Cool Aid. You should consider at the very least LDAP synchronization. IT departments are sick of having onboarding processes for employees that include nine hindered different platforms you need to create a user with. Many good IT organizations try and consolidate this in AD or LDAP. Atera doing the same would benefit greatly.
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…
1 vote
- Don't see your idea?