198 results found
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filter
On a specific device, under the manage menu, make hi-lo filters for the Task Manager. Sort CPU and Memory by highest or lowest values.
2 votes -
Fix UI on Ticket Automation page
On the ticket automation page, the div for the automation title/description is set extremely short (440px). This leaves the descriptions completely cut of if anything more then approx 10 words. Other than hovering over the description, there is also no easy way to view the descriptions for all the rules at once. A simple CSS adjustment would fix this:
.nameAndDesc {
width: 440px;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}Change the width to something more reasonable (even 640px makes a huge difference). Its unlikely that any users of Atera are using a screen resolution so small that this needs…
1 vote -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
4 votes -
Contacts management list
A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.
8 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
calendar dashboard
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
38 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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manage context menu
Context menu behavior. On devices in search page, make the context menu shift to stay visible in the window. Currently it is a fixed position which causes issues on smaller screen resolutions or when restarting devices.
1 vote -
Change order of categories in general Search
Currently search returns;
Tickets, Agents, Contacts
This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.A better order would be
Contacts, Agents, Tickets1 vote -
Search; allow default search settings (eg make check boxes in search drop-down sticky
I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.
1 vote -
Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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online status for Users on Users tab. Registered user next to computer name in Devices tab.
It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.
Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).
This would be so handy for us to quickly view online status of our homeworking users.
1 vote -
'select all' in the 'patch form'
I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.
3 votes -
UI interface based by user instead of account.
Allow some users to decide their own user interface without affecting the rest of the users of the account.
4 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Agent GUI
Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable
5 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
2 votes -
Ability to embed or insert video in tickets or KB's
When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.5 votes -
Custom popup when opening a ticket
It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.
3 votes
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