Ideas and Feedback

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  1. The Splashtop product advertises the ability to display multiple screens from a client workstation at once, but the "version" of Splashtop used within Atera does not allow this. Other remote control products (like Teamviewer) allow you to see all the workstation screens at once, greatly simplifying support tasks.

    2 votes

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  2. Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
    At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .

    3 votes

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  3. It would be helpfull to have atera be translated in Italian.
    I could help in this.

    5 votes

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  4. It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
    It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.

    3 votes

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  5. Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
    Could be nice to have something similar for customer administrative details when customers is chosen.
    That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.

    2 votes

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  6. The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.

    We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.

    Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…

    4 votes

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  7. list of attachments for customers sorted by name would be swell.

    1 vote

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  8. UI: ability to turn it on for only one tech and not everyone under the account.

    1 vote

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  9. If you go to a customer that has lots of tickets, and you filter out the tickets to see only closed ones for example, and you click to open one ticket and then click back, it takes you back to the default open and pending tickets- there is no way to save a certain filter.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Customer Survey translate

    1 vote

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  11. Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.

    1 vote

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  12. Would it be possible to include the company name when planning a agenda item with the calendar integration option?

    1 vote

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  13. Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.

    3 votes

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  14. Simple, remember last 10 name searches in the search bar so I can quickly go back to a machine again without having to retype the name, as when we currently go from the machine site to another part of Atera the search does not remember where I was last so I have to search again, handy when you have lots of machines.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. When on a customer page, the "Install Agent" and "Edit Relations" modals should be pre-populated with the current customer.

    If I'm already on the customer page for "Research Corp" (made up) and I click "Install Agent" or "Edit Relations" (to put a device in a folder under "Research Corp") having to select the customer again each time seems redundant.
    Especially when making multiple device moves, this can be ...tiring.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.

    1 vote

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  17. It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    1 vote

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  19. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    1 vote

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  20. When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.

    1 vote

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