50 results found
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Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
881 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
19 votes -
Scalable file copy windows
At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.
Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!
6 votes -
Schedule
Schedule Uninstalls from software inventory reports
1 vote -
13 votes
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Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
19 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
18 votes -
Set up more than one SMTP for email
Possibility to have more than from SNMTP set up so we can send the email address from other ones
9 votes -
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes -
Average time on dashboard
To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.
2 votes -
Improve KB UI
KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.
5 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
Site Contact variable for email templates.
Hi, we use Atera in an IT department.
We have set up our sites as Departments.
We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.Thanks.
1 vote -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes -
Connectwise Importer
An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.
4 votes -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
80 votes -
Chat availability hours
Having an option to set chat availability to specific hours (instead of only active / not active)
Request by Leon Flood via FB
79 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
33 votes -
Email All Clients
Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.
25 votes
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