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45 results found

  1. Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

    1,227 votes

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    Under Review  ·  21 comments  ·  PSA Tools  ·  Admin →
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  2. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    844 votes

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    Under Review  ·  6 comments  ·  PSA Tools  ·  Admin →
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  3. A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

    78 votes

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    Under Review  ·  2 comments  ·  PSA Tools  ·  Admin →
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  4. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    77 votes

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    Under Review  ·  1 comment  ·  PSA Tools  ·  Admin →
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  5. Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

    49 votes

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    Under Review  ·  2 comments  ·  PSA Tools  ·  Admin →
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  6. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    28 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    23 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.

    20 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  9. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    18 votes

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    2 comments  ·  PSA Tools  ·  Admin →
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  10. Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.

    17 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  11. When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.

    Also it would be helpful to see what "changes would have been made" if the rule was turned on.

    So a press on the "TEST" button would display something like:

    Ticket #1234: change status to "Closed", email blah@company.com
    Ticket #1256: change status to "Closed", email blip@company.com

    etc.

    16 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  12. Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    14 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  13. 10 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  14. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  15. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  16. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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    3 comments  ·  PSA Tools  ·  Admin →
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  17. 9 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    9 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Possibility to have more than from SNMTP set up so we can send the email address from other ones

    8 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. Ability to create more dependencies

    Example:

    Category
    -> Subcatory
    -> Article

    should be amazing

    8 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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