Ideas and Feedback

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  1. Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    2 votes

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  2. Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?

    https://www.quoter.com

    Anyone else using quoter?

    1 vote

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  3. It would be very helpful to have an integration with ConnectWise Manage.

    2 votes

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  4. ability to schedule a one time reboot on a server after hours

    7 votes

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  5. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    2 votes

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  6. What about an internal Atera Calendar with CalDav support?

    We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.

    1 vote

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  7. 4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. 8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.

    42 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  11. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    5 votes

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  13. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    4 votes

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  14. Option to create custom views in all portal to view or custom fields

    3 votes

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  15. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Ability to create more dependencies

    Example:

    Category
    -> Subcatory
    -> Article

    should be amazing

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Have the ability to add a Quickbooks Bundle to invoices/contracts.

    2 votes

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  18. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    51 votes

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    Under Review  ·  1 comment  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  19. A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

    64 votes

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  20. Are you part of an internal IT department that supports multiple/all departments within your organization? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    81 votes

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    Under Review  ·  9 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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