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46 results found

  1. 11 votes

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  2. Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.

    How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?

    This would save some clicks and cut some time out of executing a sequence of scripts.

    6 votes

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  3. Possibility to have more than from SNMTP set up so we can send the email address from other ones

    8 votes

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  4. KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.

    5 votes

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  5. An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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  6. Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.

    3 votes

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  7. Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.

    18 votes

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  8. Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    15 votes

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  9. Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?

    https://www.quoter.com

    Anyone else using quoter?

    1 vote

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  10. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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  11. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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  12. What about an internal Atera Calendar with CalDav support?

    We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.

    2 votes

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  13. 9 votes

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  14. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    10 votes

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  15. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    24 votes

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  16. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    20 votes

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  17. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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  18. Option to create custom views in all portal to view or custom fields

    4 votes

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  19. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    32 votes

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  20. Ability to create more dependencies

    Example:

    Category
    -> Subcatory
    -> Article

    should be amazing

    8 votes

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