46 results found
-
11 votes
-
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes -
Set up more than one SMTP for email
Possibility to have more than from SNMTP set up so we can send the email address from other ones
8 votes -
Improve KB UI
KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.
5 votes -
Connectwise Importer
An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.
4 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
18 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
15 votes -
quoter
Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?
Anyone else using quoter?
1 vote -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Import ticket creation model
import GLPI model
9 votes -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
10 votes -
Email All Clients
Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.
24 votes -
Contract Management
To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware
20 votes -
IPAM
IPAM Module to manage the IP in the network
10 votes -
Option to create custom's view
Option to create custom views in all portal to view or custom fields
4 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Support Knowledge Center Sub-Categories
Ability to create more dependencies
Example:
Category
-> Subcatory
-> Articleshould be amazing
8 votes
- Don't see your idea?