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206 results found

  1. Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
    https://app.gong.io/call?id=6764592503070995748

    138 votes

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  2. CRM – we can email our customers; we can group in certain software that they use

    1 vote

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  3. Calendar inside Atera that would then connect to an outside calendar.

    1 vote

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  4. Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.

    6 votes

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  5. Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.

    I would like to have the billing tab hidden for employers.
    When disabling the 'Full Admin Access' and Disabeling the 'Billing information'

    We have the following problems :

    Option to Edit the Knowledge base is greyed out. (why?)
    Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
    not possible to delete tickets (not realy an problem)
    The only thing…

    1 vote

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  6. It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…

    2 votes

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  7. When the site is slow/down, I would still like to have easy access to the data base

    1 vote

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  8. Search bar: need to be able to search for time-entries on tickets.

    3 votes

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  9. Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.

    7 votes

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  10. API Calls: add a data filter option for Tickets

    14 votes

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  11. Option to open an attachment rather than having to download each time.

    139 votes

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  12. Expand the description box within an asset

    3 votes

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  13. Activity log for when we disable a technician

    5 votes

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  14. Would it be possible to add the ability to remove disabled technicians.

    127 votes

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  15. Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...

    currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...

    you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…

    1 vote

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  16. Is it possible to add an option that will execute for example .ps1 script after user logon?

    7 votes

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  17. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    9 votes

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  18. 1 vote

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  19. Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.

    5 votes

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  20. Bigger space to add notes for proper documentation.

    97 votes

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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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