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209 results found

  1. Having the ability to import existing KB articles set to a company's specific format.
    We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."

    3 votes

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  2. It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    128 votes

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  3. For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
    For example if we wanted:

    Value: Request Type = Computer
    Child Value:Hardware
    Sub Value -> Monitor
    Keyboard
    Mouse
    Etc.
    Child Value:Software
    Sub Value -> Adobe
    Sub Sub Value -> Reader DC
    Pro
    PhotoShop
    Etc.
    Sub Value -> Microsoft
    Sub Sub Value -> Outlook
    Word
    Excel
    PowerPoint
    Etc.

    5 votes

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  4. When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.

    We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.

    1 vote

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  5. I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

    26 votes

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  6. We should be able to export a full-offline copy of our own data and customer data from Atera.

    14 votes

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  7. Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
    https://app.gong.io/call?id=6764592503070995748

    138 votes

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  8. CRM – we can email our customers; we can group in certain software that they use

    1 vote

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  9. Calendar inside Atera that would then connect to an outside calendar.

    1 vote

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  10. Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.

    6 votes

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  11. Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.

    I would like to have the billing tab hidden for employers.
    When disabling the 'Full Admin Access' and Disabeling the 'Billing information'

    We have the following problems :

    Option to Edit the Knowledge base is greyed out. (why?)
    Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
    not possible to delete tickets (not realy an problem)
    The only thing…

    1 vote

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  12. It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…

    2 votes

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  13. When the site is slow/down, I would still like to have easy access to the data base

    1 vote

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  14. Search bar: need to be able to search for time-entries on tickets.

    3 votes

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  15. Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.

    7 votes

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  16. API Calls: add a data filter option for Tickets

    14 votes

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  17. Expand the description box within an asset

    3 votes

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  18. Activity log for when we disable a technician

    5 votes

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  19. Would it be possible to add the ability to remove disabled technicians.

    128 votes

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  20. Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...

    currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...

    you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…

    1 vote

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