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Contacts

It would be nice if we could assign multiple agents/devices to a single contact.

Example: Some contacts (users) have both a workstation & a laptop.

Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.

35 votes

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Doug Knapfel shared this idea  ·   ·  Report…  ·  Admin →
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  • Jenny Council commented  ·   ·  Report

    Lack of this feature is why i don’t use the ticketing system on Atera. I literally don’t bother with who the contact is, one device per person is not the world
    I live in.

  • Eric Elliott commented  ·   ·  Report

    Just found out that this was a thing. Very frustrating.

  • Patrick Wong commented  ·   ·  Report

    Hey Doug, there is also another feedback that has requested this. I put a comment on there but I figured if we combine votes then the Atera team might implement it faster.