I'm a new MSP switching over from Datto RMM and this feature is critical for some of my power users. I'm giving serious consideration to staying with Datto because my users are not going to be happy about only having one monitor viewable at a time. I'll look for some other temporary solutions, but please add this ability (even if it's an additional cost). Thank you!

It would be best to let Splashtop know you have no plans to release the multiple monitors: https://www.youtube.com/watch?v=zxw-jaz4p0u. The link from Splashtop is bragging Atera up. See, 1 minute 15 seconds, she calls it out, and that's four years ago. Dang it! you have to hate the internet. As it never forgets.

The real issue here is that now that you have "work from home" only to Splash top agent, which is a safer RMM solution over Anydesk, the feature deployment of Multiple monitors is even more needed. As techs, we really don't care, but as end users, who are slow to understand how to switch between screens, and is what creates the need critical.

The Splashtop provided via Atera is the RMM version. We use the Business version and once you have added the clients deployment code to the Splashtop Streamer, the 2 Splashtop versions merge giving you both options. This works really well for us.

Splashtop Business gives a really good backup way of connecting with all the extra features such as dual monitors. On an annual cost it is relatively inexpensive https://www.splashtop.com/products/business-access

What would really help is a way of inserting the deployment code to merge the 2 together without it needing to be done manually

Not a bad idea but been switching between screens so long, kinda got use to it.

Just use Anydesk. It's included and is more secure.

Currently, only one engineer can remote on the same device. It would be beneficial if multiple engineers could remote on the same device simultaneously.

This is supported by Splashtop but not through Atera.

please bring it. think the problem that 2 people can connect at the same time is also a version problem…

Splashtop for RMM has a more limited feature set compared to Splashtop For Business, it will likely not happen due to cost reasons.

You can already cycle through the monitors. and this is a request for Splashtop, not Atera.

Please add multi-monitor capability for Splashtop software.

Multi-monitor support is an important option to have.

Is there an update on this?

We have a lot of end user computers that have multiple monitors. It would be really nice to be able to view them all at once instead of having to switch between them.

This is really needed asap!

I would love this feature.

Why does the Splashtop Agent not support multiple monitors. The Splashtop client directly from the vendor does. Multiple monitors is a very common user configuration. This agent should support it.

Multi-monitor support is critical for us (like Splashtop Business). We will be losing a client due to this feature being missing from Atera. We transitioned them away from Splashtop direct and will likely have to transition them back now.

Being able to select the monitor vs toggling through them would be helpful.

My work uses a mix of HID and Yubikey smartcards and USB device passthrough would be mandatory in order to passthrough the smartcards to the corporate devices. The multimonitor support would be a bonus for a lot of people also. Atera uses a custom license for Splashtop, you could add it as an additional payed addon to the base lisence.

This is very frustrating! Please add this. Remote PC does this.