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Role management

How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • SmarterDesk Tech (ProtoLogic) commented  ·   ·  Report

    It would be nice to be able to have an admin account that was not a tech and didn't attract a tech license fee. As an alternative, it would be nice for the admin to be able to have a filter so that only specific customers were shown when the filter was active similar to what can be done to assign customers to other techs.

  • Nikos Lourotos commented  ·   ·  Report

    The addition of a "Helpdesk Admin" role would be great. This role would only be able to view tickets and alerts, assign tickets to technicians, as well as manage customer information.

  • Andrew Clifton commented  ·   ·  Report

    Remove permission from users being able to merge tickets.

  • Ricky Cunningham commented  ·   ·  Report

    Same as everyone else commenting. All my technicians need to be admins currently to do their job which exposes us to a level of risk internally.

  • suporte Novatera commented  ·   ·  Report

    Please add a separate permission so that you can give the user the option to manage folders. Both create and rename and can associate devices to these folders.

    As it is today, when I create a group to associate with a technician, I don't have the option of managing this folder resource without having to release full access to it.

    I would like this permission to be able to make the administration more granular in the system.

  • Ryan Corrao commented  ·   ·  Report

    Settings like remote access default should be set within a role. Our technicians use ScreenConnect as a default, while other Administrators only have Splashtop if absolutely necessary.

    I would love if the permissions could be as granular as possible. Give me everything you've got.

  • DeAnna Birdsall commented  ·   ·  Report

    Technicians roles: Allow/disallow edit or create scripts; and create/edit/run I.T. Automation/Patch Managment.

  • Aaron Elliott commented  ·   ·  Report

    My "Technician" role I have all boxes checked except for "Billing". That role can't run scripts or perform patch management tasks.

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