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5 results found

  1. Role management

    126 votes

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    Planned  ·  28 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Ryan Corrao supported this idea  · 
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    Ryan Corrao commented  · 

    Settings like remote access default should be set within a role. Our technicians use ScreenConnect as a default, while other Administrators only have Splashtop if absolutely necessary.

    I would love if the permissions could be as granular as possible. Give me everything you've got.

  2. Notification to customer/client about ongoing connection

    41 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Corrao supported this idea  · 
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    Ryan Corrao commented  · 

    I second this.

  3. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Corrao supported this idea  · 

  4. Voting/karma system for ideas and feedback

    1 vote

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ryan Corrao shared this idea  · 

  5. Improved Customized Dashboard

    1,543 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Ryan Corrao supported this idea  ·