Ideas and Feedback

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  1. Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

    I would like the option to place a check mark to turn on Password protection.

    430 votes

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    13 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  2. The ability to install Agents on Linux devices and start to support and monitoring them

    631 votes

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    Planned  ·  23 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    176 votes

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    14 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    170 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    146 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

    68 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  7. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    48 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.

    86 votes

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    4 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Schedule a one time reboot, shutdown or logoff.

    At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.

    61 votes

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    5 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Could be great that the Atera agent scans the devices looking for known vulnerabilities, just as we do with some products, to then report all the items found and having a knowledge base with all the recommended fixes.

    For example, Atera would scan the registry for settings that are not in compliance with a template provided like "Windows Clients - enhanced security", and then will report for each found setting and will have a link for the knowledge base with more information on what should be configured. Templates could be provided by the Atera community, the Atera product engineers, and…

    51 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Add ability to add multiple threshold profiles onto device

    e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services

    23 votes

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    4 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    1. One is to incorporate a password on the agent so people cannot accidently or purposely shut down the agent or uninstall because they are not sure what it is!
    2. Expand the White Label branding so it also allows customizing or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files. Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like “RmmAgent” or “MSPcompanynameagent” The reason is customers see the Atera program and decide they do not know…
    38 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Ok I am aware we can get alerts when a device is off line. I however have a number of remote users and they can be offline for days/weeks. I want to get a alert when the device is online so as I can run some background custom once off scripts. Please consider this as I would also use it for retired devices that SHOULD not be on the network prior to recycling which has happened.
    Thanks again.
    Leo (MySite)

    48 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Be able to Update atera agent using the rmm tool in atera instead of having to manually uninstall the agent then run a script then install new version

    11 votes

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  14. We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.

    Thank you!

    35 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Say you want to store the result of a script in to a custom filed of the agent. FOr example get the bitlocker recovery key (strange btw Atera does not gather this by design) and store the key in a custom field like

    {[Atera.Agent.BitlockCustomFIeld]} = (Get-BitLockerVolume -MountPoint C).KeyProtector.RecoveryPassword

    14 votes

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  16. ability to target folders within a customer when deploying agent with a flag or custom MSI. We deal alot in education and re-image devices yearly so we have to constantly delete devices then manually move them to the correct folders. Where as if we targeted the device with the correct flag or msi it would then auto add to that folder. It would also be nice to be able to set it so if in that folder a duplicate device name is found to merge the two together.

    35 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.

    Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.

    31 votes

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    4 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Currently the Atera agent on Windows is configured as a service that has a startup type of "Automatic (Delayed Start)". This means that after a reboot, it can take the agent more than 5min to show up as online in the console.

    I don't know about everyone else, but I like to work quickly and this is a real holdup. There are times that I'll be connected via Splashtop and it will quickly reconnect upon reboot. However, other times Windows may have pending updates to install, in which case Splashtop will disconnect because it times out waiting for the agent…

    2 votes

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  19. You currently describe how to install by GPO. However GPO is old school and a lot of people are moving cloud only. How about providing instructions to install with current MDM platforms that people are using like Intune (Microsoft Endpoint Manager), Jumpcloud, JAMF etc.

    3 votes

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