316 results found
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Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
Remote PCs in LAN -Does not have internet connection
Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
just for one purpose we are forced to use two different remote tool which does not make sense.It will be great , if Atera add this feature in future release.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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API better link
It will be a good thing to know which contact is attached to an agent, by using API.
Actually, we could only know, for an agent, wich customer.
Some things like that aren't exist on API.6 votes -
Launch Homebrew from Terminal/Scripts
The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.
Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.
5 votes -
MAC address interface association
Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.
3 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Marking of devices in the folder list
With the customer devices there is a check box in front of each device, I would also like this if you are in the customer folders to be able to mark them directly and edit them.
1 vote -
Check Agent enrollment status
I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.
I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.
Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.
2 votes -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
3 votes -
Make Splashtop otpional/removable on MacOS
There are times where splashtop is not needed and it would be nice if the installer had the option to not install it rather than remove it from all clients.
Also sometimes privacy policies on certain computers do not allow IT administrators to install remote connection software.2 votes -
Splashtop connect in PSAtera
Is it possible to run Splashtop from the PSAtera command line? At the moment I can get agent information from PowerShell but I cannot start remote sessions to customers' pc.
1 vote -
Ability to Change Name of Agents on Clicking on It
Change name directly agent when clicking on it.
2 votes -
watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
Time offset
Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.1 vote -
IF we enter an alias I still need to search by original domain name. now I have to search by ip
IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer
1 vote
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