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  1. 1 vote

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  2. Let us set a default monitoring agent instead of making me scroll through all 1000 devices to find the one I need. Or here is an idea let me set it to only show servers on that list.

    1 vote

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  3. We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
    The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

    That is the Feature Request we would like to submit.

    2 votes

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  4. Hello, is it possible to create a report about this or add this information in the API?
    Today I want to check if BitDefender is installed on each agent and when I created a report with Atera, I got the list of computers with Bitdefender and saw that 150 agents are missing, but they don't have any other software. So I need to check which computers don't have BitDefender...
    A report that exports every computer with the main antivirus would be useful or any other way to do it!
    It would be nice to have this information via the API.

    1 vote

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  5. I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}…

    2 votes

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  6. RMM tools usually have the ability to log off users from a device that may be experiencing issues - this greatly solves a lot of temporary issues avoiding rebooting and interrupting other services that may be running on that endpoint.

    I see the ability to see logged in users but there are no options from there.

    I would expect the basic ability to log off said users that are logged in from any type.

    The Task Manager Feature should have this feature if not the user activity section.

    Looking forward to feedback!

    2 votes

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  7. Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
    It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how…

    1 vote

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  8. I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?

    1 vote

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  9. If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.

    2 votes

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  10. I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.

    10 votes

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  11. I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.

    2 votes

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  12. The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    3 votes

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  13. We now have access to Metrics "Last 24 hours", "Last week" and "Last month".

    But now i have customer, says it has issues for the last hour.

    I cannot trace detailed information for the last hour.

    It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.

    Additional.
    Information which programs used those resources.

    Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.

    3 votes

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  14. The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
    Even just the last 5 digits would be useful.

    2 votes

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  15. Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .

    5 votes

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  16. It would be extremely helpful if Atera offered the opportunity to manually deactivate agents without deleting it completely from the system. There are often devices that are retired or temporarily inactive, but the data of which we still need for documentation or reporting purposes. At the moment, however, we only have the option of leaving them in the system, which means that they are still shown in reports and in patch management-which leads to confusion and unnecessary notifications.

    Application:

    Archiving: Devices that are no longer used actively are to be archived without being completely removed. In this way, historical data…

    5 votes

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  17. i would like to assign a software bundle to a server. So when a softwarebundle is changed (application is added or removed), the server that is assigned to it, get those changes.

    2 votes

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  18. Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks

    1 vote

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  19. Currently, when using splashtop and chatting, the agent has no fallback of what was discussed. It would be great if you could integrate that into a current ticket, or if there is no ticket, create that for a new ticket as well. Also, tickets have a tab that can be listed as chat as an example

    1 vote

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  20. Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

    16 votes

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