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307 results found

  1. Hello,

    Is there any way to get notification for every hour for "Machine status unknown"?
    The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offline

    Regards,
    Valentinos Koutsoftis

    3 votes

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  2. It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.

    1 vote

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  3. Unfortunately, after installing the agent, only the computer name is displayed.
    It would be much better and more useful to display the FQDN. Directly in the overview.
    This would make it much easier to assign machines and search much faster if you know the AD. As well as simply adding new machines under a "dummy customer" (transfer) and then assigning them to the real customer.

    It is important that the FQDN is shown DIRECTLY in the overview.
    Small adjustment, big effect.

    1 vote

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  4. We do not use sudo on our datacenter machines, please add install script without sudo.

    2 votes

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  5. Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.

    2 votes

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  6. Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.

    3 votes

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  7. Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    18 votes

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  8. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    461 votes

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    6 comments  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. The device display shows the "Last Logged User". But this information does not clearly indicate if the user is still logged in. It is often stale or incorrect, especially if more than one user is logged in.

    Ideally, it should show the currently logged in user (the one that's active). And it should show their status (Active, Idle, etc...)

    44 votes

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    1 comment  ·  Agent  ·  Admin →
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  10. Barcode scanning funcionaltiy to quickly import assets to the system

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. The ability to search for custom fields.

    9 votes

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  12. I got a request for two way audio via the splashtop app.

    1 vote

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  13. I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.

    2 votes

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  14. Kaseya has this feature that allows an admin to view the user's screen without actually remote controlling in. This allows an admin to check if the user is actively working.

    5 votes

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  15. It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.

    Kind of like how two people can remote into a server at the same time.

    1 vote

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  16. Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.

    Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.

    2 votes

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  17. When in agent, and you click on one of the profiles, it would be handy to have link\button to take you to the thresholds so you can create or edit. Instead of having to click Admin > Thresholds. Just a quicker way to get there.

    1 vote

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  18. allow threshold items as script bases on linux os also, as supported in windows right now

    1 vote

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  19. Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.

    Example:
    "What does John A. have connected to his laptop?"
    Peripherals:
    Acer K202HQL, Logitech MK270

    3 votes

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  20. Add ability to add multiple threshold profiles onto device

    e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services

    116 votes

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    13 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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