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44 results found

  1. Possibility to have more than from SNMTP set up so we can send the email address from other ones

    8 votes

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  2. Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.

    How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?

    This would save some clicks and cut some time out of executing a sequence of scripts.

    6 votes

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  3. To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.

    2 votes

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  4. KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.

    5 votes

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  5. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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  6. Hi, we use Atera in an IT department.
    We have set up our sites as Departments.
    We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.

    Thanks.

    1 vote

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  7. Fully integrate Atera with Datto RMM

    2 votes

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  8. An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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  9. A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

    78 votes

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  10. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    77 votes

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    Under Review  ·  1 comment  ·  PSA Tools  ·  Admin →
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  11. Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.

    3 votes

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  12. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    28 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

    49 votes

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  15. Can we have the ability for CHAT to start maximised and not minimised.

    As all my clients just ignore it when its minimised !

    10 votes

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  16. To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    17 votes

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  17. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    9 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. 9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    10 votes

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  20. Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?

    https://www.quoter.com

    Anyone else using quoter?

    1 vote

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