We monitor a couple hundred SNMP devices and websites and sometimes it alerts that a device is down but we can still reach it anyway.
Therefore, we would like to be able to adjust the timeout for monitoring these devices (e.g. check SNMP device every 5min or something)

The preset threshold for failed log in attempts is currently 3, we are unable to alter this to a higher number. Even Microsoft is currently 5 before they do a lockout. Can we get the option to alter the preset number to something higher either say a preset options to select from a list or a number entry option for the system? Currently when attempted to alter the border just goes gray and does nothing.

Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.

Execute a custom script and the output generated should be used to generate thresholds and performance monitoring.

Would like to be able to perform functions on the oid values and have that display as well. For instance, some printers report toner levels as a number and to get the toner percent level you have to calculate it based on current level and max level. Would appreciate being able to do this within atera to display the actual value and the calculated value.

We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)

Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.

Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria

Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)

Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.

The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.

Would be great to run a profile from the manage agent. Now you have to find the agent, assign a IT automation profile, go back to admin- patch management-apply to - agent-save-Then go back to the profile and click run now...
Profile is very useful to install base software and then apply script like install bitdefender.

Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.

To be able to share custom views in the device section to specific technicians in your organization and to all techs as well.

It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
Some customer can be confused to know that we have a background access to their local files

We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.

Be able to set global Device and Ticket views for all agents.

Please fix the issues with File Transfer to make it more useful:

1. Show file dates/times
2. Show full filenames
3. Download multiple files and/or folders
4. Allow upload of multiple files and/or folders
5. Add typical "back" navigation - not just via the file tree

Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?

When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x

Would like the ability to have Atera alert of agents offline as a threshold with levels of Information, Warning, Critical, Crisis. This would really help us out.