343 results found

1. Agent page - Show Reboot Required

   Would be great to see if the device is in need of a reboot on the agent page, to the right of "Online"

   I mocked up a pic but I guess I cannot attach images..

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2. Automatically send an email when computer is added to account by agent installation

   Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.

   This will trigger in-house procedures to finish onboarding new customers once they are in Atera.

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3. Linux - Monitor Inode Usage

   Storage and inode usage can differ so it must be tracked. High inode usage could result in services crashing or freezing.

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4. When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.

   When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?

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5. Automatically Enable 'Availability Monitoring' for newly installed agents

   Enable Availability Monitoring on newly installed agents since workstations need to be manually enabled. This would make it easier to have agents be monitored when adding new ones so they are not forgotten

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6. barcode

   Barcode scanning funcionaltiy to quickly import assets to the system

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7. Dynamically move agents to customers folders

   Dynamically assign an agent to a customer folder based on the device host name
   e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer

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8. Allow agent to be installed silently via Intune

   Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.

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9. Speedtest on Device Info

   Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.

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10. Online device

    Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop. Which is a very frustrating waste of time

    Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop.… more

    4 votes

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11. VPN

    I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.

    4 votes

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12. Event Monitoring Improvement (v2)

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

    Here's why this is a problem...

    I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

    Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
    1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
    2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

    I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

    I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

    There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by… more

    4 votes

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13. Device Events

    I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera managed, Automation Policy, and ad-hoc)
    7.) Software install/uninstall events
    8.) Ticket statuses (create, resolved, closed are all that's really necessary here)

    All of these should be viewable when on the device page itself. I posted a similar request here: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/45007048-device-activity

    I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera… more

    4 votes

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14. Stop repeated restarts of the AteraAgent Service

    Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.

    Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).

    4 votes

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15. file size check

    we need to check file sizes in a folder
    we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)

    4 votes

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16. Add filter to select ALL customers at once

    Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
    So, add an option to select ALL customers

    4 votes

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17. Windows Server 2003 R2

    We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?

    4 votes

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18. Ability to control ESX

    Ability to control ESX

    4 votes

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19. winring

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    Please either disable this output or put it in a different event log dedicated for Atera messages.

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    … more

    4 votes

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20. MAC address interface association

    Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.

    4 votes

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