316 results found

1. Launch Homebrew from Terminal/Scripts

   The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.

   Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.

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2. Add support to Windows XP and other old OS

   Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.

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3. Make ScreenConnect available for Mac in Connect drop-down

   For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.

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4. Atera agent virus prescan verification

   This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.

   Appreciate any insight on this. :)

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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

5. For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent

   For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

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6. Agent page - Show Reboot Required

   Would be great to see if the device is in need of a reboot on the agent page, to the right of "Online"

   I mocked up a pic but I guess I cannot attach images..

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7. Automatically send an email when computer is added to account by agent installation

   Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.

   This will trigger in-house procedures to finish onboarding new customers once they are in Atera.

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8. dynamic agents for SNMP devices

   When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

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9. barcode

   Barcode scanning funcionaltiy to quickly import assets to the system

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10. Speedtest on Device Info

    Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.

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11. Linux- additional OS agent support

    Please add Centos as a Linux distribution for agents. Thanks!

    4 votes

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12. Event Monitoring Improvement (v2)

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

    Here's why this is a problem...

    I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

    Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
    1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
    2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

    I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

    I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

    There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by… more

    4 votes

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13. Stop repeated restarts of the AteraAgent Service

    Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.

    Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).

    4 votes

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14. Schedule wakeup

    It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.

    4 votes

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15. SNMP OID Value History

    It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID

    4 votes

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16. Ability to control ESX

    Ability to control ESX

    4 votes

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17. winring

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    Please either disable this output or put it in a different event log dedicated for Atera messages.

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    … more

    4 votes

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18. Let the copilot read the Atera agent log file

    Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.

    3 votes

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19. add custome values to agent api response

    when calling https://app.atera.com/api/v3/agents?itemsInPage=50 it would be nice to have custom values attached to the agent returned in the agent json.

    currently i have to loop agents to collect custome values causing more api calls and over heads for a simple dashboard.

    3 votes

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20. 'check-in' frequency

    How often does the web UI and agent communicate?

    Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.

    Could we either…

    A) Increase the frequency the agent and web UI communicate/check-in

    B) Always display the Wake on LAN button (as you did with the remote connect button)

    C) Have some other functionality in the Manage menu that says check connection, which manually tries to communicate with the agent and instantly marks the device as offline if it fails?

    I often have to resort to third-party tools to do this which is unfortunate.

    How often does the web UI and agent communicate?

    Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.

    Could we either…

    A) Increase the frequency the agent and web UI communicate/check-in

    B)… more

    3 votes

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