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72 results found

  1. Add API Calls for Assets

    30 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation, however this will require a longer duration than Q3 '25.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap - API endpoint - get asset.

    Best regards,

    The Atera Team


    Danny Stergiadis supported this idea  · 

  2. list of activated devices for "work from home"

    7 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  3. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    821 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  4. Product Qty on Hand and Serial numbers

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis shared this idea  · 

  5. One time secret password

    4 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Danny Stergiadis shared this idea  · 

  6. New Ticket Actions

    30 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  7. Information of deleted devices/agents

    3 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  8. Retain tickets, notes, emails when a customer is deleted

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  9. We want to be able to disable/enable a client without losing the data

    6 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Danny Stergiadis commented  · 

    Further to this, data should be linked to the customer not the contact. Currently tickets are directly related to contact, and contact is related to customer. When you delete a contact who was fired at customer location all tickets and underlying data are deleted. This should not happen. Employees come and go...we are not billing that employee or have to answer to them. We answer to management at our customer. This needs to change.

    Danny Stergiadis supported this idea  · 

  10. Detailed reporting of work from home users

    20 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  11. Work from Home report

    44 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  12. Auto-assign tickets with initial reply

    67 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  13. Central Signature for all employees

    8 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  14. Download all our own data and customer data from Atera

    15 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  15. Integrations for Dynamic Billing

    21 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  16. Email All Clients

    25 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  17. Ability to limit statuses at the tech role level.

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis shared this idea  · 

  18. Integration with UniFi Cloud

    1,007 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  19. Password protect the Atera agent from end-user uninstalls

    1,632 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Danny Stergiadis supported this idea  · 

  20. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis supported this idea  · 
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