Settings and activity

21 results found

1. Filtering Idea: By Urgency

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Tim Lewis shared this idea  ·  Jun 9, 2022

2. Activity Log

   6 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 26, 2022

3. White label mobile app for your customers

   393 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

4. Revamped Helpdesk Agent

   346 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

5. Employee Onboarding/Offboarding Feature

   884 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

6. Dark Mode

   1,935 votes

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   124 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   Tim Lewis supported this idea  ·  May 20, 2022

7. Password protect the Atera agent from end-user uninstalls

   1,631 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Tim Lewis supported this idea  ·  May 20, 2022

8. Network Discovery: Security Audit

   978 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

9. Integration with Direct messages systems

   854 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

10. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

11. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

12. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

13. Mobile Device Management

    2,315 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

14. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

15. Contacts delete

    29 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

16. Edit Ticket Notes

    297 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

17. Ticket Checklist

    319 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

18. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

19. Assign multiple technicians to a ticket

    416 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

20. Attach attachments by dragging and dropping

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022