Settings and activity

22 results found

1. Filtering Idea: By Urgency

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Tim Lewis shared this idea  ·  Jun 9, 2022

2. Activity Log

   6 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 26, 2022

3. White label mobile app for your customers

   393 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

4. Revamped Helpdesk Agent

   345 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

5. Employee Onboarding/Offboarding Feature

   880 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

6. Dark Mode

   1,928 votes

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   123 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   Tim Lewis supported this idea  ·  May 20, 2022

7. Password protect the Atera agent from end-user uninstalls

   1,628 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Tim Lewis supported this idea  ·  May 20, 2022

8. Network Discovery: Security Audit

   977 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

9. Integration with Direct messages systems

   853 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Tim Lewis supported this idea  ·  May 20, 2022

10. Documentation Management

    1,261 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

11. SNMP: MIB import instead of manual OID typing

    1,039 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

12. Office 365 Integration

    1,591 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

13. Improved Customized Dashboard

    1,573 votes

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    51 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

14. Mobile Device Management

    2,311 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

15. Allow for customization of columns on ticketing screen

    355 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

16. Contacts delete

    29 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

17. Edit Ticket Notes

    253 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

18. Ticket Checklist

    318 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022

19. Project Ticket

    247 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tim Lewis supported this idea  ·  May 20, 2022

20. Assign multiple technicians to a ticket

    415 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  ·  May 20, 2022