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22 results found

  1. Filtering Idea: By Urgency

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Lewis shared this idea  · 

  2. Activity Log

    6 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Tim Lewis supported this idea  · 

  3. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tim Lewis supported this idea  · 

  4. Revamped Helpdesk Agent

    344 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Tim Lewis supported this idea  · 

  5. Employee Onboarding/Offboarding Feature

    874 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Tim Lewis supported this idea  · 

  6. Dark Mode

    1,909 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  · 

  7. Password protect the Atera agent from end-user uninstalls

    1,619 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Tim Lewis supported this idea  · 

  8. Network Discovery: Security Audit

    974 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Tim Lewis supported this idea  · 

  9. Integration with Direct messages systems

    849 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tim Lewis supported this idea  · 

  10. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Tim Lewis supported this idea  · 

  11. SNMP: MIB import instead of manual OID typing

    1,037 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  · 

  12. Office 365 Integration

    1,589 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tim Lewis supported this idea  · 

  13. Improved Customized Dashboard

    1,568 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Tim Lewis supported this idea  · 

  14. Mobile Device Management

    2,306 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Tim Lewis supported this idea  · 

  15. Allow for customization of columns on ticketing screen

    353 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Lewis supported this idea  · 

  16. Contacts delete

    29 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Tim Lewis supported this idea  · 

  17. Edit Ticket Notes

    251 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Lewis supported this idea  · 

  18. Ticket Checklist

    311 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tim Lewis supported this idea  · 

  19. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Lewis supported this idea  · 

  20. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Lewis supported this idea  · 
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