Settings and activity

39 results found

1. Assign multiple technicians to a ticket

   407 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

2. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   804 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

3. Mobile App Improvements

   747 votes

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   Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

4. Satisfied Customers Report

   7 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Charles Figueroa shared this idea  ·  May 11, 2022

5. "Work from Home" Simultaneous Dual-Monitor Support

   234 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Charles Figueroa supported this idea  ·  Apr 26, 2022

6. RAID Monitoring for servers

   381 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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7. Office 365 Integration

   1,587 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

9. Schedule existing tickets

   176 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

10. Ticket Checklist

    310 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Charles Figueroa supported this idea  ·  Apr 11, 2022

11. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

12. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

13. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

14. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

15. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

16. Employee Onboarding/Offboarding Feature

    873 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

17. Sorting Tickets by Last Response

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

18. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

19. Automatically close Alert tickets when resolved

    209 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022