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39 results found

  1. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Charles Figueroa supported this idea  · 

  2. Warranty Information Collection

    499 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  3. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Charles Figueroa supported this idea  · 

  4. Satisfied Customers Report

    7 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Charles Figueroa shared this idea  · 

  5. "Work from Home" Simultaneous Dual-Monitor Support

    223 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Charles Figueroa supported this idea  · 

  6. RAID Monitoring for servers

    373 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Office 365 Integration

    1,542 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  8. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Figueroa supported this idea  · 

  9. Schedule existing tickets

    167 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  10. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Figueroa supported this idea  · 

  11. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Charles Figueroa shared this idea  · 

  12. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Charles Figueroa shared this idea  · 

  13. Customer Portal New Password Prompt

    21 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  14. Place Knowledge Article in Ticket Response

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Figueroa shared this idea  · 

  15. Project Management Tool

    126 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  16. Employee Onboarding/Offboarding Feature

    843 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Charles Figueroa supported this idea  · 

  17. Sorting Tickets by Last Response

    17 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  18. Auto-assign tickets with initial reply

    61 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Charles Figueroa supported this idea  · 

  19. Automatically close tickets upon resolved alerts

    71 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Figueroa supported this idea  · 
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