Settings and activity

39 results found

1. Assign multiple technicians to a ticket

   402 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

2. Warranty Information Collection

   519 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

3. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

4. Satisfied Customers Report

   7 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Charles Figueroa shared this idea  ·  May 11, 2022

5. "Work from Home" Simultaneous Dual-Monitor Support

   231 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Charles Figueroa supported this idea  ·  Apr 26, 2022

6. RAID Monitoring for servers

   378 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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7. Office 365 Integration

   1,574 votes

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   61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Allow for customization of columns on ticketing screen

   343 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

9. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

10. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

11. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

12. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

13. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

14. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

15. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

16. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

17. Sorting Tickets by Last Response

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

18. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

19. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022