Settings and activity

39 results found

1. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

2. Warranty Information Collection

   520 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

3. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 2, 2022

4. Satisfied Customers Report

   7 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Charles Figueroa shared this idea  ·  May 11, 2022

5. "Work from Home" Simultaneous Dual-Monitor Support

   232 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Charles Figueroa supported this idea  ·  Apr 26, 2022

6. RAID Monitoring for servers

   378 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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7. Office 365 Integration

   1,579 votes

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   61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Allow for customization of columns on ticketing screen

   346 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

9. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Apr 11, 2022

10. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Charles Figueroa supported this idea  ·  Apr 11, 2022

11. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

12. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

13. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

14. Place Knowledge Article in Ticket Response

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa shared this idea  ·  Apr 11, 2022

15. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

16. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Apr 11, 2022

17. Sorting Tickets by Last Response

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

18. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022

19. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Mar 8, 2022