Settings and activity

39 results found

1. Improved Customized Dashboard

   1,559 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

2. Mobile Device Management

   2,289 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

3. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

4. Show customer address on tickets and make them printable

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

5. Free Dashboard Account

   920 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

6. Uninstall software installed by Chocolatey

   234 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

7. Integration with Direct messages systems

   840 votes

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   60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Charles Figueroa supported this idea  ·  Jun 29, 2022

9. Send a mail to newly added contact working with CSV import

   5 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Charles Figueroa commented  ·  Jun 29, 2022  ·  Edit…  ·  Delete…

   This seems like a big overlooked feature. We add users in bulk frequently and no one ever knows they have a portal account because no email is ever sent.

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   Charles Figueroa supported this idea  ·  Jun 28, 2022

10. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

11. Multiple Emails to one Contact

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

12. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 15, 2022

13. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

14. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

15. Project Ticket

    240 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

16. SentinelOne Integration

    448 votes

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    30 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

17. Add Microsoft Defender integration

    347 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

18. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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19. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

20. Ability to archive retired devices

    306 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022