Settings and activity

38 results found

1. Improved Customized Dashboard

   1,574 votes

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   52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

2. Mobile Device Management

   2,317 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   Charles Figueroa supported this idea  ·  Jun 29, 2022

3. Edit Ticket Notes

   299 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

4. Show customer address on tickets and make them printable

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

5. Free Dashboard Account

   967 votes

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   32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

6. Uninstall software installed by Chocolatey

   237 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

7. Integration with Direct messages systems

   855 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

8. Password protect the Atera agent from end-user uninstalls

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   1,648 votes

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   31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

9. Send a mail to newly added contact working with CSV import

   5 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Charles Figueroa commented  ·  Jun 29, 2022  ·  Edit…  ·  Delete…

   This seems like a big overlooked feature. We add users in bulk frequently and no one ever knows they have a portal account because no email is ever sent.

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   Charles Figueroa supported this idea  ·  Jun 28, 2022

10. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

11. Multiple Emails to one Contact

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

12. Remove Admin from Auto assignment to ticket

    23 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 15, 2022

13. White label agent name

    165 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

14. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

15. SentinelOne Integration

    456 votes

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    32 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

16. Add Microsoft Defender integration

    365 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

17. Multi-Site Support

    413 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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18. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

19. Ability to archive retired devices

    323 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Charles Figueroa supported this idea  ·  Jun 2, 2022

20. Assign multiple technicians to a ticket

    416 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Charles Figueroa supported this idea  ·  Jun 2, 2022