Settings and activity

38 results found

1. Improved Customized Dashboard

   1,566 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

2. Mobile Device Management

   2,306 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   Charles Figueroa supported this idea  ·  Jun 29, 2022

3. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

4. Show customer address on tickets and make them printable

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

5. Free Dashboard Account

   955 votes

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   31 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

6. Uninstall software installed by Chocolatey

   236 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

7. Integration with Direct messages systems

   849 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Charles Figueroa supported this idea  ·  Jun 29, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,619 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Charles Figueroa supported this idea  ·  Jun 29, 2022

9. Send a mail to newly added contact working with CSV import

   5 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Charles Figueroa commented  ·  Jun 29, 2022  ·  Edit…  ·  Delete…

   This seems like a big overlooked feature. We add users in bulk frequently and no one ever knows they have a portal account because no email is ever sent.

   Save Submitting...
   Charles Figueroa supported this idea  ·  Jun 28, 2022

10. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

11. Multiple Emails to one Contact

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 29, 2022

12. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 15, 2022

13. White label agent name

    164 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

14. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

15. SentinelOne Integration

    453 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

16. Add Microsoft Defender integration

    363 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

17. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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18. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022

19. Ability to archive retired devices

    320 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Charles Figueroa supported this idea  ·  Jun 2, 2022

20. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Charles Figueroa supported this idea  ·  Jun 2, 2022