Settings and activity

35 results found

1. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

3. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

4. Custom Ticket Activity Status

   39 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

5. "Work from Home" Simultaneous Dual-Monitor Support

   231 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Shawn supported this idea  ·  Jan 27, 2023

6. Choose number of devices to view per page

   172 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

7. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

8. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

9. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

10. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

11. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

12. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

13. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Shawn supported this idea  ·  Jan 27, 2023

14. Security Audit of Atera Platform

    80 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

15. Password Manager

    154 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

16. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

17. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

18. Pause alerts during patching window (set devices into maintenance mode)

    88 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

19. Shared Threshold Library

    167 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

20. Overall improvement of Patch Management

    329 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023