Settings and activity

33 results found

1. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

3. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

4. Custom Ticket Activity Status

   45 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

5. "Work from Home" Simultaneous Dual-Monitor Support

   236 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Shawn supported this idea  ·  Jan 27, 2023

6. Choose number of devices to view per page

   175 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

7. Assign multiple technicians to a ticket

   416 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Shawn supported this idea  ·  Jan 27, 2023

8. Edit Ticket Notes

   297 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

9. Allow for customization of columns on ticketing screen

   356 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

10. Automatically close Alert tickets when resolved

    214 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

11. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

12. Ticket Checklist

    319 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Shawn supported this idea  ·  Jan 27, 2023

13. Security Audit of Atera Platform

    81 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

14. Password Manager

    154 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

15. Employee Onboarding/Offboarding Feature

    882 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

16. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

17. Shared Threshold Library

    168 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

18. Overall improvement of Patch Management

    344 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

19. Connect to computer that we are not monitoring

    37 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

20. Screenshots

    59 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023