Settings and activity

35 results found

1. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

3. Ticket Search - Search within tickets to find previously solved issues

   30 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

4. Custom Ticket Activity Status

   36 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

5. "Work from Home" Simultaneous Dual-Monitor Support

   227 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Shawn supported this idea  ·  Jan 27, 2023

6. Choose number of devices to view per page

   171 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Shawn supported this idea  ·  Jan 27, 2023

7. Assign multiple technicians to a ticket

   398 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

   
   

   Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

   
   

   If you'd like to provide input on this feature, please schedule some time for a call using the link below:

   Schedule a call
   

   Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

   
   

   All the best,

   Yakov

   Shawn supported this idea  ·  Jan 27, 2023

8. Print a Ticket

   119 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Shawn supported this idea  ·  Jan 27, 2023

9. Edit Ticket Notes

   242 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Shawn supported this idea  ·  Jan 27, 2023

10. Allow for customization of columns on ticketing screen

    324 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

11. Automatically close tickets upon resolved alerts

    73 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    Shawn supported this idea  ·  Jan 27, 2023

12. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shawn supported this idea  ·  Jan 27, 2023

13. Ticket Checklist

    291 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Shawn supported this idea  ·  Jan 27, 2023

14. Security Audit of Atera Platform

    80 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shawn supported this idea  ·  Jan 27, 2023

15. Password Manager

    152 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Shawn supported this idea  ·  Jan 27, 2023

16. Employee Onboarding/Offboarding Feature

    858 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

17. Documentation Management

    1,241 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

18. Pause alerts during patching window (set devices into maintenance mode)

    85 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Shawn supported this idea  ·  Jan 27, 2023

19. Shared Threshold Library

    167 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

20. Overall improvement of Patch Management

    326 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023