Settings and activity

35 results found

1. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

3. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

4. Custom Ticket Activity Status

   40 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

5. "Work from Home" Simultaneous Dual-Monitor Support

   234 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Shawn supported this idea  ·  Jan 27, 2023

6. Choose number of devices to view per page

   174 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

7. Assign multiple technicians to a ticket

   409 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Shawn supported this idea  ·  Jan 27, 2023

8. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

9. Edit Ticket Notes

   251 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jan 27, 2023

10. Allow for customization of columns on ticketing screen

    354 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

11. Automatically close Alert tickets when resolved

    210 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

12. Improve adding Manual Time Entries

    220 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

13. Ticket Checklist

    311 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Shawn supported this idea  ·  Jan 27, 2023

14. Security Audit of Atera Platform

    81 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

15. Password Manager

    154 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

16. Employee Onboarding/Offboarding Feature

    874 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

17. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

18. Shared Threshold Library

    168 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

19. Overall improvement of Patch Management

    340 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023

20. Connect to computer that we are not monitoring

    37 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 27, 2023