4537 results found
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Customer name and date in reports and customise fields reports
Customer name and date in reports not just Auditor (xxxx).xls
and customise fields reports if we want just CPU and RAM or GPU
1 vote -
Contract Billing Period display in Quickbooks Online
There does not seem to be a way for the Billing period information for a contract to be exported to Quickbooks, if for some reason, monthly billing has been slow going out, depending on the timing of the contracts, a client may get two bills for two different periods. But without that information displaying on the invoice in quickbooks online, it creates confusion for the client.
1 vote -
Automate responses and automatic closures if a customer does not respond
Create a possibility to send an email to the customer depending on the duration of inactivity of a ticket.
If the ticket is waiting for a response from the customer for more than x days, then the system will automatically send an email (predefined template in the settings) to the customer and change the ticket status to closed or resolved2 votes -
Automatically Create a Package for a new company in Bitdefender
Whenever a new company is created, create a new company to match in bitdefender.
13 votes -
Automatically Sync, Create, Delete Companies in Bitdefender
Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.
13 votes -
Servex Acomba
Servex Acomba ticketing
1 vote -
SNMP templates that Atera offers.
SNMP templates that Atera offers. It is very slow to send it for all the OIDs.
1 vote -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Templates for within atera for tickets, and contracts.
With Autotask, it has templates and it sets up the billable contracts. It fills out everything, and it is integrated with our accounting system. All you have to do is click a button and then the contracts will be filled our and it will create tickets as well.
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
create alert when available patches exceed certain number
Create a threshold entry to auto alert when a device has X number of patches or more available. Allow that alert to be tagged to auto-ticketing like the others. I have had several instances of finding devices with 50 or more available updates, even though they should be auto-updating. Being able to have an alert when available patches are starting to pile up would be very helpful.
5 votes -
Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
10 votes -
Chat feature not translated in French
Chat capability is not translated in French. It remains in English which means our customers cannot use it. This is one of the reason, also the helpdesk agent that is not translated, that we are not using Atera's ticketing system
4 votes -
White labeling URL on reports
White labeling URL on reports
White label URL according the Portal Domain Name set in Admin when a customer get a report by email: in the email the link to download the report is always app.atera.com not the URL set as my default portal (es. myportal.mydomain.com).1 vote -
Archive or Anonymise Tickets
To have the ability to archive, delete or even anonymise tickets, say older than 1 year.
6 votes -
Dynamic Groups
Atera has a bunch of monitoring points and data it collects about an endpoint. I'd like to use that data to create dynamic groups. Essentially what I'm looking for is a way to create a group based on the filters available on the Devices page. When an endpoint meets the criteria of the group (or Device page search criteria), it should automatically become a member of the group I defined. When that same endpoint no longer meets the criteria of the group, it should be removed. These groups should be treated like the folders that are currently available, in that…
6 votes -
Change the timer back
Only a minor thing, but the new font being used for the ticket timer is just plain ugly. It cheapens the interface, its way bigger than it needs to be. Please change it back to the previous font.
1 vote -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
Technician Out of Office
It would be great for a tech to be able to set themselves as 'out of office' if they're away for any period of time. This way if a client updates a ticket assigned to that tech we can have an automation rule unassign the ticket so someone else can deal with it.
At present the only way to do this is either, have someone watching that tech's tickets, or unassign jobs before leaving for a holiday/sickness. The process is too manual.
14 votes -
role based control over scripts
We need to have different role options for techs who can Create scripts vs. techs who can run scripts. It would be even better to be able to restrict technicians from running certain scripts.
9 votes
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