201 results found
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ticket status button
On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.
1 vote -
Floorplan
The ability to import a floor plan from a customer location would be great. Something where objects could be manually dragged to their location on the floorplan for users, printers, datacenter etc. Then we could lay out a customer location and be able to know where the device is located. Even as far as clicking on the device to bring up its screen to manage it.
98 votes -
logon captcha to log into atera
adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.
My 2 cents
2 votes -
Old UI Layout With The New Features
The old UI layout is the most efficient and most productive IMHO even compared to other ticketing systems. I don't have any issues with adding new capabilities and features but there should also be an option to have the old UI with the new features. Thanks!
7 votes -
Drag and drop tickets to arrage thier oreder
We shold be able to arrange our tickets with the maximum flexibilty.
It would be greate if we could just arange them by dragging and droping them.In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.
3 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
Choose number of devices to view per page
The ability to choose how many devices to view per page (10,20,40, 100, etc)
174 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
Display the email address logged into Microsoft office
Displaying the Email account logged into Microsoft Office or Teams so you can identify the user when the devices are set up as Local Accounts.
2 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
It would be nice to be able to choose which page comes up immediately when you log in, for instance to see Tickets rather than Dashboard.
It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.
3 votes -
Give us the ability to customize the GUI theme.
Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.
11 votes -
Notes sections against user, device, password etc to be the same as Notes section in a Ticket
Ticket>Notes is more like a field, with multiple lines, akin to notepad.
This could do with some improvement but is ok.Whereas Device>Notes, Contact>Notes, Password>Notes is more akin to one long line. It'd be great if these, and other Notes sections all worked like Ticket>Notes.
2 votes -
Feature Roadmap
Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.
34 votes -
Search; default exclude closed/resolved tickets
Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.
Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.
3 votes
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