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196 results found

  1. Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.

    Currently 'Phone' field is included in the search but 'Mobile Phone' is not.

    We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.

    1 vote

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  3. All in the name. Allow creating folders within my scripts.

    11 votes

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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  4. Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.

    6 votes

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  5. On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?

    2 votes

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  6. Create a Vendor Module similar to the customer interface. It would be nice to be able to track tickets, equipment, installation dates and services requested from vendors. I would like to be able to have a vendor section that you could put in your open tickets, track repairs & scheduled installations with each vendor.

    13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Under Customers-Devices increase the view from 10 to at least 20

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    2 votes

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  10. Customer Survey translate

    4 votes

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  11. Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Allow to change the headers' text color in the White Label branding and not only the background color

    4 votes

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  14. Move Network Discovery and Work from home to the add-ons drop down.

    6 votes

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  15. If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
    It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.

    5 votes

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  17. It would be helpfull to have atera be translated in Italian.
    I could help in this.

    8 votes

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  18. Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
    At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .

    4 votes

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  19. Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.

    3 votes

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  20. It would be nice to be able to add a picture of a device and have the picture show on the device page.

    2 votes

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