208 results found
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User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
Remote Admin approval for Windows installs
Like admin buy request
1 vote -
1 vote
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Audit Logs not showing Atera Scripts being deleted/created/modified
Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
I have tested this and it does not show in Atera which is very inconvenient.19 votes -
Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
437 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
48 votes -
rename
Being able to rename the Impact types under Service Level Agreement (SLA) is critical to better utilizing this feature as the terminology there is confusing to our end-users and doesn't align with our internal requirements.
3 votes -
scheduling
All engineers to be scheduled for Install or onsite visits
creating a work ticket for the work and adding it into their diary - (Atera Diary)1 vote -
Time Entry / Management
Time tracking is currently a huge pain point for my company when dealing with Atera. We need some kind of time entry screen where we can see each technician's work week and their time entries for each day-- allow us to add/edit time here.
5 votes -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
list of "My ideas" in the atera's features board
It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.
I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.
3 votes -
Multiple white label designs
Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.
5 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
68 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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View only license
View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license
31 votes -
Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
10 votes -
regedit
Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.
59 votes -
Asset Management: Mass import into Atera.
Asset Management: Mass import into Atera.
40 votes -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes
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