215 results found
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Request for Ability to Query Technicians via API
I’d like to request support for querying technician data through the API and/or within exportable datasets. Currently, there doesn’t appear to be a way to retrieve a list of technicians or their associated details programmatically. This creates challenges when building automations, permission audits, onboarding/offboarding workflows, and integrations that rely on technician information.
2 votes -
Wildcards in searches
"While the global search has been enhanced to be a fuzzy search, and also now includes custom fields, searches in general are still missing proper wildcards.
First and foremost, I would like to see the common '' and '?' wildcards honored. Even the advanced filters lack this ability, only providing the 'contains' which is just a poor man's wildcard providing the basic '<search>*' option.
Bonus points if you will implement a RegEx function in some way... whether it is a checkbox next to the search box or initiated by some special character combination, such capabilities deserve to be…
1 vote -
Set roles that can use outbound support email addresses rather than customers
It would be incredibly useful to be able to select what technician groups/individual technicians can use what outbound email address.
I.E. IT Support Technician uses helpdesk@, Security Technician uses security@
Rather than it just being limited to what customers can receive from what outbound email address.
As an example, we have multiple departments that handle tickets and each has its own mail address so we can manage the flow of tickets as they come in. I don't want my IT team address being used for Security tickets, comms tickets, project tickets etc. I want to be able to define what…
1 vote -
contacts
BUG: Deactivated Contacts are Visible by Default
Deactivated contacts are still visible by default. Deactivated contacts should be filtered out by default. If people want to see the deactivated contacts, they should be able to turn that filter item on in the filter settings.
3 votes -
scheduled script
I want to be able to choose the exact day and time my scripts run on customer computers. Not every task fits into fixed repeating schedules. Customers have different routines, time zones, and specific needs.
1 vote -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Atera ipv6 Support for Agents
Currently Atera lacks ipv6 support for agent installation and communication.
The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.
IPV6 support for other URLs:
pubsub.atera.com - No
pubsub.pubnub.com - No
app.atera.com - Yes
agenthb.atera.com - No
packagesstore.blob.core.windows.net - No
ps.pndsn.com - No
agent-api.atera.com - No
cacerts.thawte.com - No
agentreportingstore.blob.core.windows.net - No
atera-agent-heartbeat.servicebus.windows.net - No
ps.atera.com - Yes
atera.pubnubapi.com - No
appcdn.atera.com - Yes
atera-agent-heartbeat-cus.servicebus.windows.net - No
ticketingitemsstoreeu.blob.core.windows.net - No
download.visualstudio.microsoft.com - Yes
a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes1 vote -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
6 votes -
Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets
Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.
Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!
1 vote -
Automation
I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent
1 vote -
Prevent deletion with group permissions
Add the option to prevent the deletion of an agent for a specific group.
ES: Group A, flag to enable or disable the option to delete an agent from the web interface.Thank you
1 vote -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote -
Advanced IP Address Info (consolidated)
It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.
175 votes -
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff
A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?
11 votes -
Custom Statistics Counter
This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but…
1 vote -
Font sizing options in email templates
Font size options in the email template editor.
2 votes -
Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
3 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
3 votes -
User deletion
We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.
46 votes -
Password Manager
Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.
Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.
The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.
320 votes
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