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185 results found

  1. The ability to get an alert if a device is offline for so long, like say an hour, instead of getting an alert for a device going offline, when it is only restarting or something similar

    2 votes

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  2. "We must have faith" is no longer good enough for my cyber insurance policy!

    And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.

    What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
    The closest option is via the API and for various reason that's not an attainable options as not all the data is…

    1 vote

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  3. Misfunction detected on following scenario:

    Rule Trigger: Ticket Requester Responded
    Conditions: no conditions
    Action: Send an Email To Technician

    This action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.

    I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…

    1 vote

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  4. The current implementation on Email Templates vs rules makes it difficult to manage a multilanguage scenario. For N templates representing the same notification in different languages, it's needed to generate 1 rule for each language in order to respond the Requester in an appropiate way on their language. In our case, with an international sctructure of different departments abroad, it's implying an enormous collection of rules than, in essence doing exactly the same thing but in different languages.

    I think would be very useful to develop i18n characteristic on email templates vs rules, as explained:

    • 1:N relationship on "1 template…
    1 vote

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  5. Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.

    Do you have such an idea bank/wish list for new functions?

    1 vote

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  6. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    8 votes

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  7. Would be nice to have the ability to create temporary, plugin, or other remote access portal that is session based to direct users to when the agent is not showing online or has an issue (e.g. Logmein rescue, ZoHo Assist, etc.)

    35 votes

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  8. Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…

    1 vote

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  9. When making changes to IT automation schedules, make sure this is recorded into the audit logs.

    4 votes

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  10. Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform

    2 votes

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  11. Would be nice to have more than one API key. Our CTO’s concern is that
    o It is not really protected in any way
    o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good

    17 votes

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  12. I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is…

    3 votes

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  13. General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.

    When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.

    2 votes

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  14. The ability to access Audit Log from API or atleast export and send via email on a schedule.

    6 votes

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  15. I would like to be able to set the Time Zone per site.

    2 votes

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  16. I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.

    8 votes

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  17. I'm struggling with Atera security!
    I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
    Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
    Not all people do it and not follow it.

    How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …

    2 votes

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  18. I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.

    One very lacking email capability however is there is no ability to modify the template for the forgot password process.

    As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.

    Could we please have the ability to modify this email template as well?

    3 votes

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  19. Ability to create Global folders alongside site specific folders.

    Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.

    For example:

    If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.

    Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.

    1 vote

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  20. Hello,

    We find that servers do not have a "Threshold Profile".

    From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.

    Can you add this function please.

    Waiting for your return,

    3 votes

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