Ideas and Feedback

Ideas and Feedback

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  1. Notify technician when a ticket is assigned: Send an email with ticket description.

    Currently notification only shows a ticket number.

    10 votes

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    1 comment  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. These link generates a list of installed Software.
    https://app.atera.com/new/reports/template/software-inventory
    It is possible to get these list per API

    5 votes

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  3. often need to reset and or lock/unlock AD user account.
    A module to connecto to AD would make it so practical.

    Disable account
    Reset Password
    enable expiration
    require password change
    Member

    22 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.

    13 votes

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  5. Currently the restrict to specific IP addressing is set to a single IP address.

    If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
    For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/16

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
    https://app.gong.io/call?id=6764592503070995748

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. I saw in latest release that users can now have device control as well as monage scripts and patches etc without admin permissions but admin permissions are still required to edit knowledgebase.
    I would suggest a toggle to allow / disallow access to:
    Custom Fields
    Ticket Automation Rules
    Software Bundles
    Thresholds
    SNMP Templates
    Email Templates
    Knowledgebase

    This will make it easier to delegate hman resources to roles without needing to give full admin permissions to edit / create a KB Article.
    Thanks.
    Mark.

    14 votes

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    1 comment  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  8. It would be great to have the option to remove the Product Family default custom field under Ticket.

    1 vote

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  9. Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    1 vote

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  10. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    1 vote

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  11. There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.

    15 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. 1 vote

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  13. Eine Funktion, dass man sich mit einem Klick auf ein Gerät oder eine Website verbinden kann und das Passwort und der Benutzer wird automatisch eingegeben. Bzw. einen Button mit dem man die Hinterlegte Website direkt Aufrufen kann.

    1 vote

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  14. The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.

    16 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Can I use the command prompt on the remote computer with Atera as the current user, not as a system?

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. We love for you to add the CRM and Project Management tool to your platform. It would be much more helpful for us to be able to work on one platform rather than opening multiple applications just to get the work done. Hope to hear from you soon. Thank you!

    1 vote

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  17. Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. I would like to make it so that when a ticket is first replied to by a Technician, then that Technician is assigned that ticket (not Round Robin). For example, if there are Technician 1 and Technician 2, and Technician 1 responds to a ticket, then the ticket is assigned automatically to Technician 1. However, if Technician 2 also helps by replying in that ticket, Technician 2 will NOT be assigned the ticket automatically. It's whoever replies to a ticket first that is assigned it. This feature exists in other Helpdesk services so I would like to see it here.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. I will have the ability to chose if I use the 2FA or not!

    3 votes

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  20. I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.

    1 vote

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