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  1. I am used to using Teamviewer where I can set a password that only I know before accessing the device. I even have the option to do MFA so I get prompted on my phone if I want to allow the remote connection into a device. These features would be great on Atera.

    1 vote

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  2. When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.

    2 votes

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  3. Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.

    2 votes

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  4. The most recent UI update is causing the device names to be cut off and unreadable. That column in the device list also seems to be the only one that can't be resized. Can you please update the new UI device list so that the full device name is readable or so that the column can be permanently resized? Another improvement to help with this would be to get rid of the AI icon that now shows up beside each one. We don't need this and it further restricts space for the device name to be displayed.

    1 vote

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  5. The platform is missing the option to update software inventory manually in bulk.
    Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
    For example after attempting to remove an application or list of applications from all devices and checking the results.
    An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…

    1 vote

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  6. Now.
    You find you template.
    Create an Device, then import SMNP Template.
    When you change the template, it is not imported automatically.
    You have to Delete all SNMP OID's (otherwhise dubble import)
    Import the script again,

    This is an hassle if you want to make the change for all devices that use that SNMP Template.

    Better:
    Just make it work like with an Threshold Profile.

    1 vote

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  7. Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).

    1 vote

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  8. it would be nice to have LAPTOP as device type, since you have issued threshold for laptops

    12 votes

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  9. When you filter your devices into folders like we do (servers. workstations, production) You lose some important view that can only be viewed by the "all" tab I would like to see all the stats under the filtered folder view like patches, health and frankly all others.

    3 votes

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  10. The ability to remotely manage wifi networks. Including the ability to add a network name and password to a device for users who travel to different locations.

    12 votes

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    1 comment  ·  Devices  ·  Admin →
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  11. I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh…

    4 votes

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  12. it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

    7 votes

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    2 comments  ·  Devices  ·  Admin →
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  13. Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.

    Example: Identify Old Processors with i5-3 to i5-7.
    5 seperate "contains" filters seperated by "or" operator

    Idealy:
    One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"

    This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.

    4 votes

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  14. It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.

    3 votes

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  15. Need to see who the device is assigned to as a column in that column that would be really nice to have

    6 votes

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  16. Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.

    2 votes

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  17. Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.

    It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals

    7 votes

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  18. add realtime location feature integration with google map

    6 votes

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  19. Allow the possibility to list software on a targeted list of devices or folders

    3 votes

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  20. As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.

    1 vote

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