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  1. Overall we're happy with Atera, but I after migrating from a competing solution I think the agent installation package could be enhanced. It would be better for everyone if perhaps the ability to opt into Helpdesk and/or Chat with a checkbox be added to the installer. Additionally if done silently, with a command line switch. It would also be handy if one could pre-register the HelpDesk for contacts. These enhancements would improve efficiency greatly.

    2 votes

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  2. Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
    I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
    There must be a way to exclude retired devices in the contract

    5 votes

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  3. We would like to put our own linux system at a users site to monitor SNMP instead of relying one of the clients systems.

    3 votes

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  4. I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.

    2 votes

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  5. Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.

    4 votes

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  6. Kaseya has this feature that allows an admin to view the user's screen without actually remote controlling in. This allows an admin to check if the user is actively working.

    5 votes

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  7. Add ability to add multiple threshold profiles onto device

    e.g. one for device monitoring (disk space, cpu usage) and add another for monitored events or services

    129 votes

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  8. It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.

    Kind of like how two people can remote into a server at the same time.

    1 vote

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  9. Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.

    Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.

    2 votes

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  10. Please add Centos as a Linux distribution for agents. Thanks!

    9 votes

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  11. When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.

    10 votes

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  12. When in agent, and you click on one of the profiles, it would be handy to have link\button to take you to the thresholds so you can create or edit. Instead of having to click Admin > Thresholds. Just a quicker way to get there.

    1 vote

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  13. how nice would it be to be able to see and sort machines by uptime??

    not so much a report but a display in devices

    but if only a report then lets go with report

    15 votes

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  14. I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option

    24 votes

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  15. It would be nice to be able to push the Atera agent install using Active Directory group policies. For instance you could target and Active Directry group, like production and push the agent out to all of the devices in the group.

    9 votes

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  16. Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.

    Example:
    "What does John A. have connected to his laptop?"
    Peripherals:
    Acer K202HQL, Logitech MK270

    3 votes

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  17. Dynamically assign an agent to a customer folder based on the device host name
    e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer

    4 votes

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  18. Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
    This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.

    8 votes

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  19. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    306 votes

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  20. We can install the agent silently on Windows devices, this same feature should be available on mac devices

    10 votes

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