Ideas and Feedback

Ideas and Feedback

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  1. I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also

    1 vote

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  2. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    1 vote

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  3. we need to check file sizes in a folder
    we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)

    1 vote

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  4. When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.

    Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
    I get that this can be done by not giving local admin but this often just not possible.

    Other RMMs we've used will do a device removal from the…

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. More details Device monitoring capabilities

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. The ability to read and write to custom fields in scripts, integration also to the variable field in scripts would be champion.

    1 vote

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  8. Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.

    3 votes

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  9. Hello, could we imagine an update of the device part by unique id ? (example : mac address? If the mac address is already present, the agent retrieves the information from the previous device. This would allow it to preserve the history, limit the number of duplicates following a relocation or a name change. Thank you. (The removal function of agents not connected since X is difficult to use in my case, we have portable workstations that can stay outside for several months without returning to the office, I do not want to lose control of these workstations). Cordially

    1 vote

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  10. We have a customer how have som USB license disk.
    These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.

    We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.

    3 votes

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  11. 10 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Under the Devices > Edit > Relations, to have the folders alphabetized

    2 votes

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  13. Currently you can open the portal, go to agent, click Edit, and change the name of the "Agent" for an endpoint.

    Please allow the AgentName to be updated via API as well. Same permission and process just programmatically.

    6 votes

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  14. Ability to assign more than one device to a contact

    2 votes

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  15. Ability to restart a service remotely as administrator

    2 votes

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  16. We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?

    1 vote

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  17. Braning and put my logo and change the FQDN when the agent tried to comunnicate whitch destination server.

    1 vote

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  18. At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact

    1 vote

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