Hi Yakov,
great to see this in production. Just a feedback - it works well, just a minor issue is that the ticket page has auto-refresh so anytime we do public response and the page refreshes itself during drafting it switches automatically back to internal notes. Temp solution is to leave the switch to public until reponse is fully drafted but if it could stay on the selected one, that would be even nicer:). Thank you

Within a support ticket, I would like to change the choice of Public Reply/Internal Note to default to Internal Note, so that customers do not receive internal notes by accident ;)

This to me a very a very logical change also.
My company mostly uses this for logging of issues internally within the IT dept.
We rarely use the Public reply option. I would say 95% of the time for every post we have to go all the way to the top of the ticket and modify the option to Internal and then drop all the way back to the text editing section to make our internal notes.
I see this as individual option for each Technician in their own configuration or an admin option on the main platform admin. Possibly an option for each "customer".

Hi there, When creating/updating tickets the default input is at Public Reply which has been the reason why in the past mistakenly we have sent the internal notes to the customers. A possible solution would be to change the default from Public to Internal Note. I would appreciate if this could be evaluated by your development team. Thank you! Sevim (Network & Security)

It would be great if there was a way to set the Internal Note as the default instead of Public Reply inside a ticket. Would save embarrassing moments if you know what I mean. Thanks, Dana Hodge Elogix-IT

Hi Team, I would like to know if is possible to have the functionnality to change by default 'public response' or 'internal notes'. Regards, Romain

Hello. In tickets, I think the public reply / internal note switch should be integrated on the send reply button, or be alongside it, to prevent scrolling all over the page to change it if you forgot. Also it would be great to be able to configure the default action, as we use it always to store internal notes and it's cumbersome to have to change it every time.

We need the ability to set the default mode of a new ticket to Internal Note instead of Public Reply. We also need to be able to edit Internal Notes. We often have several tasks to perform for a specific client, and we would like to be able to save the incomplete ticket if we need to go to lunch, or have to stop while we wait for a harddrive to defrag.

Add an option in ticket settings which allows for setting the default reply to either internal or public.

Allow the reply option to be defaulted to internal note