Settings and activity

11 results found

1. Tickets with same subject alert goes into one ticket

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  Nov 13, 2022

2. keyboard shortcut

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Jun 28, 2022

3. colour tickets priority

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Jun 2, 2022

4. Ticket Lock

   31 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  May 19, 2022

5. Schedule existing tickets

   167 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  May 19, 2022

6. display ticket number in page title

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Apr 10, 2022

7. Edit Ticket Notes

   235 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  Apr 5, 2022

8. IT Automation profile inheritance

   5 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Feb 10, 2022

9. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   An error occurred while saving the comment
   Pavel Chmelar commented  ·  Nov 15, 2021  ·  Edit…  ·  Delete…

   I agree, the notifications for tickets need a bit more love. Currently, technician cannot get an update on any internal notes left.

   Save Submitting...
   Pavel Chmelar supported this idea  ·  Nov 15, 2021

10. Automated rules based on Criteria

    38 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pavel Chmelar supported this idea  ·  Oct 5, 2021

11. Mobile Device Management

    2,247 votes

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    86 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Pavel Chmelar supported this idea  ·  Sep 27, 2021