Settings and activity

12 results found

1. Tickets with same subject alert goes into one ticket

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  November 13, 2022

2. keyboard shortcut

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  June 28, 2022

3. colour tickets priority

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  June 02, 2022

4. Ticket Lock

   29 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  May 19, 2022

5. Schedule existing tickets

   163 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  May 19, 2022

6. display ticket number in page title

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  April 10, 2022

7. No signature on internal notes

   40 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  April 05, 2022

8. Edit Ticket Notes

   224 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Pavel Chmelar supported this idea  ·  April 05, 2022

9. IT Automation profile inheritance

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  February 10, 2022

10. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    26 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Pavel Chmelar commented  ·  November 15, 2021  ·  Edit…  ·  Delete…

    I agree, the notifications for tickets need a bit more love. Currently, technician cannot get an update on any internal notes left.

    Save Submitting...
    Pavel Chmelar supported this idea  ·  November 15, 2021

11. Automated rules based on Criteria

    37 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pavel Chmelar supported this idea  ·  October 05, 2021

12. Mobile Device Management

    2,191 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Pavel Chmelar supported this idea  ·  September 27, 2021