Settings and activity

11 results found

1. Tickets with same subject alert goes into one ticket

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  Nov 13, 2022

2. keyboard shortcut

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Jun 28, 2022

3. colour tickets priority

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Jun 2, 2022

4. Ticket Lock

   34 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  May 19, 2022

5. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  May 19, 2022

6. display ticket number in page title

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Apr 10, 2022

7. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar supported this idea  ·  Apr 5, 2022

8. IT Automation profile inheritance

   5 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Pavel Chmelar shared this idea  ·  Feb 10, 2022

9. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   28 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Pavel Chmelar commented  ·  Nov 15, 2021  ·  Edit…  ·  Delete…

   I agree, the notifications for tickets need a bit more love. Currently, technician cannot get an update on any internal notes left.

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   Pavel Chmelar supported this idea  ·  Nov 15, 2021

10. Automated rules based on Criteria

    40 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Pavel Chmelar supported this idea  ·  Oct 5, 2021

11. Mobile Device Management

    2,294 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Pavel Chmelar supported this idea  ·  Sep 27, 2021