Customisable Customer Portal
The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.
AdminUserVoice Admin
(Admin, Atera)
shared this idea
Hello all,
We're happy to announce the implementation of new granularity and control over the portal!
As part of our new release, you are now able to either hide or set different fields as uneditable (fields such as Status, Priority, Impact and Type) for your users.
To do so, head into Admin > Custom Fields and click the little pencil next to the fields to choose the state fields should have in the portal.
You can read more about the feature here: https://support.atera.com/hc/en-us/articles/211833798#h_01GQMPD38FXA6A1VFCWCCEA0JH
We plan on adding and improving the portal in the coming months, and we'll be sure to update, as our development work continues.
Hope you enjoy this new release!
Yakov
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Nikos Lourotos
commented
A highly desirable functionality (part of most helpdesk platforms in the market). I would also add the provision of a unique URL per customer (i.e. https://<my helpdesk url>/<customer name>)