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Send system information with Helpdesk Agent support tickets

What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • Bismark Ashie commented  ·   ·  Report

    If you can automatically append the computer name to the ticket also that would be great. This way we know which endpoint the ticket was created from.

  • Dakota Ross commented  ·   ·  Report

    The option for the end user to include a screenshot.

  • Todd Franklin commented  ·   ·  Report

    Agree with two comments. Really need an easy way to identify the device that created the ticket. The whole token confirmation system can go to.

  • Joseph Allix commented  ·   ·  Report

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

  • bradb bradb commented  ·   ·  Report

    Just the ability to link a specific device to a ticket would be nice. Then if the ticket is created from the agent then it can automatically tag the device.