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11 results found

  1. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    bradb bradb supported this idea  · 

  2. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    bradb bradb commented  · 

    Just the ability to link a specific device to a ticket would be nice. Then if the ticket is created from the agent then it can automatically tag the device.

    bradb bradb supported this idea  · 

  3. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    bradb bradb supported this idea  · 

  4. Sorting Tickets by Last Response

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    bradb bradb supported this idea  · 

  5. Allow for customization of columns on ticketing screen

    341 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    bradb bradb supported this idea  · 

  6. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    bradb bradb supported this idea  · 

  7. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    bradb bradb supported this idea  · 

  8. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    bradb bradb supported this idea  · 

  9. Network Discovery: Security Audit

    968 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    bradb bradb supported this idea  · 

  10. Mobile Device Management

    2,291 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    bradb bradb supported this idea  · 

  11. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    bradb bradb supported this idea  ·