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12 results found

  1. Revamped Helpdesk Agent

    329 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    bradb bradb supported this idea  · 

  2. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    bradb bradb commented  · 

    Just the ability to link a specific device to a ticket would be nice. Then if the ticket is created from the agent then it can automatically tag the device.

    bradb bradb supported this idea  · 

  3. Latest Version in Software Bundles

    178 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    bradb bradb supported this idea  · 

  4. Add ability to remove technicians

    66 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    bradb bradb supported this idea  · 

  5. Sorting Tickets by Last Response

    17 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    bradb bradb supported this idea  · 

  6. New layout - reduce whitespace

    51 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    bradb bradb supported this idea  · 

  7. Assign multiple technicians to a ticket

    369 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    bradb bradb supported this idea  · 

  8. Sophos Integration

    632 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    bradb bradb supported this idea  · 

  9. Complex rules for alerts generation

    175 votes

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    Under Review  ·  8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    bradb bradb supported this idea  · 

  10. Network Discovery: Security Audit

    921 votes

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    Under Review  ·  18 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    bradb bradb supported this idea  · 

  11. Mobile Device Management

    2,187 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    bradb bradb supported this idea  · 

  12. Improved Customized Dashboard

    1,509 votes

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    Under Review  ·  48 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    bradb bradb supported this idea  ·