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55 results found

  1. RAID Monitoring for servers

    354 votes

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    13 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  2. Warranty Information Collection

    468 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  3. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dakota Ross supported this idea  · 
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    Dakota Ross commented  · 

    The option for the end user to include a screenshot.

  4. Revamped Helpdesk Agent

    329 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dakota Ross supported this idea  · 
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    Dakota Ross commented  · 

    I would like to have some way of communicating device status to the end user via an agent or locally installed dashboard similar to modern antiviruses. It could report update status/history, hardware status, backup status, AV status, and some basic information about the computer such as warranty status, the computer age, and computer name. A single pane of quickly digestible information regarding the computer. If we want to go all out, a banner for notifications that can be sent from Atera's management portal and perhaps maintenance schedules.

  5. Mobile App Improvements

    673 votes

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    Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Dakota Ross supported this idea  · 

  6. Employee Onboarding/Offboarding Feature

    816 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Dakota Ross supported this idea  · 

  7. White Label Login Portal For Technician

    19 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  8. Calendar with multiple hours on same day

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Dakota Ross supported this idea  · 

  9. Announcement Banner

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Dakota Ross supported this idea  · 

  10. Ad reset and unlock account

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  11. Approve scripts before executing

    34 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  12. Hypervisor monitoring and management

    118 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  13. Printer management

    129 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  14. open an attachment rather than having to download each time.

    132 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dakota Ross supported this idea  · 

  15. NetSuite ERP Integration

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Dakota Ross supported this idea  · 

  16. Documentation Management

    1,190 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Dakota Ross supported this idea  · 
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    Dakota Ross commented  · 

    I second the two-way sync with Hudu idea.

  17. Ticket Checklist

    255 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dakota Ross supported this idea  · 

  18. Assign multiple technicians to a ticket

    367 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Dakota Ross supported this idea  · 

  19. Pull Warranty from ScalePad

    15 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Dakota Ross supported this idea  · 

  20. domotz

    10 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Dakota Ross supported this idea  · 
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