Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

Are you part of an internal IT department that supports multiple/all departments within your organization? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

Having an option to set chat availability to specific hours (instead of only active / not active)

Request by Leon Flood via FB

Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.

Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

ability to schedule a one time reboot on a server after hours

Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

import GLPI model

IPAM Module to manage the IP in the network

https://github.com/phpipam/

Option to create custom views in all portal to view or custom fields

Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

It would be very helpful to have an integration with ConnectWise Manage.

Can we have the ability for CHAT to start maximised and not minimised.

As all my clients just ignore it when its minimised !