46 results found
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Documentation Management
Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?
1,250 votes -
Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
864 votes -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
79 votes -
Chat availability hours
Having an option to set chat availability to specific hours (instead of only active / not active)
Request by Leon Flood via FB
78 votes -
SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
50 votes -
Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
32 votes -
Email All Clients
Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.
24 votes -
Sound and Notification for Replies
It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.
20 votes -
Contract Management
To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware
20 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
18 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
17 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
16 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
15 votes -
Domain Expiration Tracking
I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.
12 votes -
11 votes
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chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
10 votes -
IPAM
IPAM Module to manage the IP in the network
10 votes -
ConnectWise Manage
It would be very helpful to have an integration with ConnectWise Manage.
9 votes -
Import ticket creation model
import GLPI model
9 votes
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