60 results found
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Mobile App Improvements
Better feature parity between the mobile and web applications.
Faster remote access.
Running Scripts.
Remote command access.
Remote software installs
Search for devices by name.
Remote Agent installs
Better Remote control.715 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
97 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Dark mode view for the agera app Android and IOS please
New feature dark mode for atera app Android and IOS.
79 votes -
Chat feature from the mobile app.
The ability to use the chat feature from the mobile app.
67 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
knowledge
It would be cool if technicians could access the knowledge base from the Atera mobile app.
And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.29 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
26 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
20 votes -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
16 votes -
Mobile App: Start/Stop/Restart Windows Services on a device
Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.
16 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
15 votes -
wake on lan in Mobile App
Desired functionality in Mobile app(s) to allow Wake-On-Lan.
We have multiple computers on battery backup, which could be used as waking agents.
We're also enabling resume power on AC recovery.
In a recent power outage, I had to go into the office to turn machines on.
I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.13 votes -
Anydesk Remote on mobile APP
It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.
13 votes -
Native Android Biometric Login instead of reliance on browser
For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the…
13 votes -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
12 votes -
link to a ticket on mobile opens the app rather than web page
When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.
11 votes -
Alert Page Swipe to Resolve
The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)
11 votes -
10 votes
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Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
10 votes -
landscape
The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.
10 votes
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