Better feature parity between the mobile and web applications.

Faster remote access.
Running Scripts.
Remote command access.
Remote software installs
Search for devices by name.
Remote Agent installs
Better Remote control.

The app constantly logs out and doesn't retain a login session.

It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)

Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)

We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.

Currently - you can have the time auto start when you open a ticket or have it on manual mode.
We would like the option to add time entries without using the timer when onsite

On mobile app it would be very useful to access the password section for each customer. Currently have to use web based version on phone which is not ideal.

MOBILE APP: ability to edit time entries. Ability to see customer passwords.

Allow a customer to sign for work completed. We go onsite to do work related to a ticket and once complete would be good to be able to get the customer/onsite contact to sign via mobile app to acknowledge work completed. This can be done via main web portal for touch devices but utilising the app for this function would simplify the process. This also gives us confirmation that work done and can be proven when or if a customer queries especially when the works invoiced.

The ability to use the chat feature from the mobile app.

It would be cool if technicians could access the knowledge base from the Atera mobile app.
And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.

Please allow splashtop RMM to be launched from an android web browser.

I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.

I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.

Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.

hello,
we would like to set the custom field from the mobile App
it's currently not implemented
Br

Currently you see everybody's tickets, which makes sense for a one-2 man show.
For us however it doesn't make too much sense.

Ability to merge or delete tickets on the mobile app

Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

Mobile app: you can look at tickets, but you can’t search for a device. You need to browse per page and to get to device.

There's a field error between phone number and mobile phone number in the Atera mobile app.
I have to specify mobile phone number in the phone number field to be able to call my customer from the Atera mobile app.

Simple changes in the app such as being able to filter tickets by assignee would make a huge difference.