233 results found
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Customer Satisfaction Report and New GUI
It is fundamental that when managers are creating reports the customers comments are also included, other tools out there all do this not sure why Atera have missed this out and also the new GUI interface does not show the ratings. So for me to get the comments I have to switch back to the old UI to get the customer comments which is not ideal
1 voteHey,
The survey reports are now visible in the new GUI.
Hope you enjoy this new addition
Yakov
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AAD groups sync display more than 100 groups or add search in AAD function
Thank you for introducing the AAD sync which will help a lot when it will be fixed. At the moment when trying to sync groups from AAD, you have a limit of 100 groups in the page. We are a large organisation with over 450 groups and as you can imagine, majority of them are not displayed in the page.
It would be nice to either increase the limit or to have the option to search directly in AAD for a specific group that you want to sync.4 votesHey all,
Happy to let you know we've increased the number of groups that can be filtered and imported via AzureAD to 999.
Thank you for bringing this up and making Atera better
Yakov
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Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Rule for ticket submitter to not change ticket status
When a ticket submitter submits a ticket and IT changes the ticket status, we would like the user to not be able to have the ability to change the ticket status themselves.
1 voteHey,
This is currently avalibale by controlling the different fields in the portal: https://support.atera.com/hc/en-us/articles/4547446363292-Configure-your-Service-Portal#EditticketfieldvisibilityintheServicePortal
You can choose if the status (among other fields) will be editable, read only or hidden
Best,
Yakov
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Update Atera agent remotely
Be able to Update atera agent using the rmm tool in atera instead of having to manually uninstall the agent then run a script then install new version
132 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can now install a new agent with the updated version via the Atera command prompt.
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I want to inform the user that they need to reboot after patch installed.
I want to inform the user that they need to reboot their computer after patches has been installed. I do not want to force reboot. We have many user who would loose work if a forced reboot was used.
75 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can check out the Windows Updates restarts options in this knowledge base article: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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hardware inventory report
ability to create a report for all the hardware per client.
468 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Mobile app: not enough details on ticket
Tough to see the details of the ticket in the mobile app. It doesn't show enough information. Less readable than the desktop. The UI is not very intuitive + user friendly
9 votesWe are happy to inform that based on your suggestion, we recently released a new version with an improved ticketing module with additional details and a better UI.
Thank you for your vote!
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Eset Integration
An integration with Eset, a global leader in cyber-security.
Let us know what do you think about it.601 votesWe’re excited to announce that the ESET PROTECT platform and its solution tiers are officially accessible from the Atera App Center! You’ll now be able to activate, provision, and deploy ESET’s products directly from the Atera platform.
The ESET PROTECT platform provides endpoint & server security, endpoint detection & response, advanced sandboxing, Microsoft 365 app protection, full disk encryption, and more — enabling a comprehensive security package.
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Ticket automation rules on unassigned tickets
It would be nice to be able to sent an email when a new ticket remains unassigned for x time.
11 votesHey all,
Happy to share that you can now perform real time and time-based actions (such as notifying or auto-assigning unassigned tickets after X hours) in our ticket automation rules.
You can find a guide for setting up a use case here (notifying a manager if a ticket was unassigned for 24 hours):
https://support.atera.com/hc/en-us/articles/5914785808156#Unassigned24Hours
Thank you for this suggestion, we hope you find it beneficial!
Yakov
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API calls for last private note in ticketid call
API calls for last private note in ticketid call
2 votesHey,
This is possible via our GET comments API
Please see the documentation here: https://app.atera.com/apidocs#!/Ticket/Ticket_GetComments
Hope this helps,
Yakov
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Give user permission to view other users tickets
Allow user to view open tickets by other users on the ticketing portal
2 votesHey,
Happy to let you know that if you mark a user as a "main contact" they are able to see all the tickets by other users under the Site/Customer in the portal.
You can read more here: https://support.atera.com/hc/en-us/articles/215952857-Create-a-new-contact
Hope this helps,
Yakov
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Ability to filter devices with pending reboot
Add more filter options. For example a filter for devices with pending reboot.
61 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please switch over to out new and improved Devices page to use this filter.
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Improved Device Dashboard
This is totally open ended. What features and functionalities should we add here?
442 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Offline Software Inventory
For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.
If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.
311 votes -
Network Discovery: Workgroup scanning
In addition to retrieve any device assigned to AD inside a given domain\s, a workgroup scan may be added.
Do you think it's essential or redundant? Does the majority of your customers are using DC inside a secured domain\s?
Please provide examples and use cases
428 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Read more:
https://support.atera.com/hc/en-us/articles/360031190514-Network-Discovery-We appreciate and rely on your amazing ideas and suggestions! So please keep them coming!
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Ticket Conversation Order
Change order of the ticket conversation: oldest at the top instead of having to scroll all the way down.
36 votesHey all,
Happy to let you know we've added the option to sort the ticket conversation order in our new ticket page.
Feel free to look at this KB: https://support.atera.com/hc/en-us/articles/9258656888732-The-Ticket-page
Best,
Yakov
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Atera mobile app
It would extremely helpful, if the search field, in the mobile app, would also include last logged in username. Just like it does on the Atera web browser. Sometimes we don’t know the agent name, but we do know the end users name, needing help. But searching by username and displaying the agents with that username is a huge time saver on the mobile app. Till we have that common search ability, the app is basically useless to me.
4 votesWe are happy to inform that based on your ideas, we recently released a new version with the option to search a device by the Last Logged User Name (and by other important parameters).
Thank you for your vote!
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Native Mobile App
Brand new native mobile app that will support the following:
1. Push notification for chat messages, alerts and other notifications
2. Technician GPS tracking
3. Scheduler (Shifts, holidays, sick leave etc.)
4. Task management
5. Remote connections including ScreenConnect, TeamViewer and Splashtop402 votes -
Option to NOT send an email to client when opening a ticket
Ability to open a ticket and NOT send an email to that customer.
Or ability to add contacts to the same email address and send the ticket email to that email address.252 votesHey everybody,
The ability to open tickets without sending an email to clients actually exists in the system and depends on the automation rules you have set.
We made a short video to help you achieve this: https://www.youtube.com/watch?v=zthRPdv9E-4
In general - Atera will not email the end-user when you or they open a ticket unless you have an automation rule set up.
If you'd like, you can also make this setting more granular by creating customization around "silent tickets", please see this KB in order to achieve that: https://support.atera.com/hc/en-us/articles/234995088-Create-a-Silent-Ticket-
Please note the attached video above also covers that.
Last, if you'd like to email someone else/ change the requestor, you may change them by clicking the little pencil next to the requestor's name.
Hope this helps, but please feel free to contact our support team via email/ live chat if you'd like more assistance.
All the best,
Yakov
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