Ticket automation rules on unassigned tickets
It would be nice to be able to sent an email when a new ticket remains unassigned for x time.
11
votes
Stephan de Bot
shared this idea
Hey all,
Happy to share that you can now perform real time and time-based actions (such as notifying or auto-assigning unassigned tickets after X hours) in our ticket automation rules.
You can find a guide for setting up a use case here (notifying a manager if a ticket was unassigned for 24 hours):
https://support.atera.com/hc/en-us/articles/5914785808156#Unassigned24Hours
Thank you for this suggestion, we hope you find it beneficial!
Yakov
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Clarity Tech Support
commented
Time-based conditions for ticket automation and alerts. I want the ability to send alerts when a ticket has been unassigned for 4 hours, for example.