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17 results found

  1. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Clarity Tech Support supported this idea  · 

  2. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Clarity Tech Support supported this idea  · 

  3. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Clarity Tech Support supported this idea  · 

  4. Dashboard

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Clarity Tech Support shared this idea  · 

  5. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Clarity Tech Support supported this idea  · 

  6. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Clarity Tech Support supported this idea  · 

  7. Mobile Device Management

    2,292 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Clarity Tech Support supported this idea  · 

  8. Atera Dark Mode

    1,758 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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  9. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  10. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

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    Clarity Tech Support commented  · 

    Ticket queues. Need a way to have Level 1 tech support queue, Level 2 queue etc to help smooth out escalation and initial response processes

  11. Integration with Direct messages systems

    842 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  12. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  13. White label mobile app for your customers

    386 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  14. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  15. Office 365 Integration

    1,574 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  16. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  17. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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