Settings and activity
17 results found
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1,607 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Clarity Tech Support
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661 votesClarity Tech Support
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173 votesClarity Tech Support
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3 votesClarity Tech Support
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179 votesClarity Tech Support
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1,559 votesClarity Tech Support
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2,289 votesClarity Tech Support
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1,755 votes
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297 votes
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56 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
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840 votes
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268 votes
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385 votes
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341 votes
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1,570 votes
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864 votes
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278 votes
Ticket queues. Need a way to have Level 1 tech support queue, Level 2 queue etc to help smooth out escalation and initial response processes