349 results found
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MS Office Updates
MS Office patches not listed as an available update.
Please enable the ability to show available/installed Office patches.680 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Windows update roll back
It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.
Every product that I have used in the past offers this feature.
77 votes -
UAC contorol for PC
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
11 votes -
Patch pre download
Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.
8 votes -
Windows Update from devices dashboard
Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.
8 votes -
Suspend Bitlocker during reboot which has been initiated by Atera
On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.4 votes -
https monitoring script
I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.
can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.
3 votes -
Vendor-Specific patch management
I know the Atera patch management function uses the WUA API to perform tasks, but additional functionality based on a device's vendor would be very helpful. I've noticed that patch management can often miss BIOS and firmware updates rolled out by vendors like Dell or HP, if Windows Update doesn't catch them.
2 votes -
Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules
some customers don't wanna get notification mails
it would be great to have an option at cusomer data not to send such mailsit would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
so we could see if the customer usually gets mails but decide for an other option at creation of a ticketalternatively a condition "contains not" at ticket automation rules could be a workaround
send mail if customer name contains not "(no mail)"3 votes -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
2 votes -
Updates and Patching
A possibility to update software and apps that were not installed via chocolatey and homebrew would be a very important function. This should also be possible for installations that already exist when the Atera Agent was installed.
16 votes -
Option to delay the Patch & Automation Feedback Report
It would be great if there was a way to delay the Patch & Automation Feedback Report. We get alot of "false" Reports because some of the devices are offline when the Patch Management and IT Automation is scheduled. Lets say the device gets started 1-2 Hours after the schedule - the updates get done later but the report says it has failed. This makes it very time consuming for us because we have to lookup every device seperatly and see if the updates were completed or not.
2 votes -
Patch Management Notifications
Patch Management Profiles should include options to configure a custom message to pop-up for the end users. It would be nice to be able to give users a warning notice letting them know of the updates and reboot. Give the users the ability to postpone the reboot for the number the Admin allows (3 or 5 times) and after the final warning the updates are applied and rebooted.
14 votes -
"Restart pending" visible
Have a “Restart pending” if needed visible on the device page in the customer section as well.
79 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
6 votes -
Windows 11 Automatically Restarting after Upgrade Push
Currently when you push a Windows 11 upgrade to a device and that upgrade finishes installing, the user will get a brief notification that the device will be restarted soon and then it forces a restart. It would be good if there was a way to either have the automatic restart disabled so they user can restart the computer at their choosing or have the upgrade follow whatever Configuration Profile is setup for that device so that it follows the companies normal patching installation procedures.
1 vote -
3rd Party Software Updates
First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.
Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…
1 vote -
Refine Task Automation with more scope for failed devices
From what I understand from the Helpdesk I just spoke to when a automated task such as sfc /scannow or dism commands occurs or even other tasks that require a system that does not need a restart the following applies.
1. Offline devices will try to perform the task when they start>>which is fine
2. Online devices that fail for example due to "pending other operations described above say needs a restart for updates" the task will fail and NOT try again.Would it not be better to have the option on automated tasks to have a tick box for…
3 votes -
Support for MacOS systems based on Apple Silicon
OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.
2 votes -
Automation Job Live Overview in the device details
Hi team,
I would love to see some live overview directly on the device detail page that shows automation jobs that are currently running on that device, as well as jobs that will be following with timestamps. This takes away the need to run the "Last process" reports and I see what is happening on my device in real time.
8 votes
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