Updating the dashboard to be fully customizable and tailored to individual preferences.

This is totally open ended. What features and functionalities should we add here?

I'd like to be able to display the dashboard on a large TV in the office - with alerts, ticket count and technicians' performance - ideally via a custom URL - something that does not require an engineer license and not have access to helpdesk, scripts or device management.

Dark Mode?

It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.

I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful

It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.

Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.

Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.

Since it is quite difficult for us to manually refresh the Atera ticket management website each time we want to see the most recent ticket modifications, it would be a huge improvement if this happened automatically. This would also reduce response times.

Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.

Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.

Right now I can only see about a week of monitoring history for TCP, HTTP, SNMP, and Generic devices. I'd really like to see more data than that - at least enough to see trends over the course of a year or two. I'd also like to be able to report on this info.

Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards

View mapped drives in the Drive section of dashboard.

It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.

If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead

New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.

See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

I have a few smaller customers that don't have real servers and use a workstation with Windows OS not server OS and I would like to monitor them as servers and have them listed as servers not workstations in the dashboard.

If a patch is marked as excluded. We don't want to see it in the dashboard.

I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.